jimdoc
Level 1 (49 points)
iCloud

Q: iCloud storage usage

About 2 days ago the portion of my 50 GB of iCloud storage "claimed" by my iPhone 6+ backup jumped from around 5 GB to 35 GB. My 128 GB iPad "Baby Pro" uses 4.6 GB, and my wife's iPhone 5S uses 2.7 GB.

iTunes says my iPhone's capacity is 113.43 GB; it says 58 GB are free; 35 GB are in Apps; 8 GB are in Audio; and 3 GB are in Photos.

I have turned off backing up Photos to iCloud, so NONE of those things itemized above are backed up to iCloud.

This only leaves 9 GB MAXIMUM to back up. So how is it using 35 GB of storage?

Also, I have no available broadband, only a DSL line that maxes out at 2.8 Mb/s. At an average of, say, 2 Mb/s, 35 GB would take almost 40 hours of continuous uploading. Which did not happen.

iPhone 6 Plus, iOS 9.3.4, 128 GB

Posted on Aug 16, 2016 2:41 PM

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jimdoc

Q: iCloud storage usage

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  • by Ulexes138,

    Ulexes138 Ulexes138 Aug 17, 2016 1:05 PM in response to jimdoc
    Community Specialists
    Aug 17, 2016 1:05 PM in response to jimdoc

    Hello jimdoc,

    Thanks for reaching out to the Apple Support Community. I know how important it is to be able to rely on your iCloud having the space you need to backup. With the amount of space your backups seem to be taking up it's a good idea to check to see if you have multiple backups of the same device.

    You can do this by going to Settings > iCloud > Storage > Manage Storage. This will show you all of the backups attached to that account. If there is more than one copy of the same device you can tap on the extra backup and select "Delete Backup". This will not delete any data from your phone. 

    Manage your iCloud storage

    If you have any trouble or have any questions, please reach out again, the whole community is here to help.
    -Best Regards-