Q: 160GB iPod classic won't mount in iTunes
Hello,
I'm hoping someone out there can help me. I have a 160GB iPod classic which still works perfectly well. Until a few months ago I was able to connect it to my 2012 Mac and sync music to it through iTunes. Now when I connect it I see the iPod icon on the desktop but it doesn't appear in iTunes. I've tried all the trouble shooting steps listed on the support pages. I've tried different cables, all the USB ports, resetting the iPod, restarting my computer. I have no 3rd party security software running on my Mac. My version of El Capitan (10.11.6) and iTunes (12.4.3.1) I believe are the most up to date. I don't know what else to do and I assume Apple is not going to provide support for my dinosaur iPod. Any and all suggestions are welcome.
Posted on Aug 15, 2016 8:19 PM