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Helpful answers
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Aug 16, 2016 8:53 PM in response to undead3m0by gail from maine,The only way to get the iCloud account off of the phone is for the boyfriend to reset it so that it can be used to remove the account: If you forgot your Apple ID password - Apple Support
If the boyfriend does not remember the answers to the Security Questions, then he needs to contact Apple Support to have them reset: ACCOUNT SECURITY SUPPORT
The other option would be for the boyfriend to take the phone to an Apple Store with the original receipt proving that he was the original purchaser. Then the Apple Store folks will be able to erase it for you.
Best of luck,
GB