Q: How can I erase a previous user's apple id from my itunes on my ipad?
Hi,
I am a teacher, and last year I received several iPads for my classroom that had previously been used by another teacher. I reset them all last year and used them under my own apple id without an issue. However, this year when I reset them, they seem to have reverted back to the previous user's apple id. When I check under the iTunes & app store as well as icloud, it is my apple id that shows up. However, when I try to update or download apps, it shows her apple id and asks for the password. I have already tried erasing all content and resetting, but the problem persists. I cannot sign her out, because when I look up the apple id mine is the one shown.
Please help!
A stressed kindergarten teacher
iPad 2, iOS 9.3.4, null
Posted on Aug 17, 2016 11:08 AM