Housmanae

Q: Wireless printing

I have a new MacBook Retina laptop running the latest OS. I also have a Time Capsule, as well as a TalkTalk supplied router, and a Brother HL-L2340D black and white printer.

 

The problem I'm having is trying to get it to print wirelessly. Using a cable and USB is fine.

 

I've spent weeks on the phone to Brother with no success.

 

Can anyone help?

 

Regards,

 

Mark Hyde.

MacBook, OS X El Capitan (10.11)

Posted on Aug 13, 2016 8:07 AM

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Q: Wireless printing

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  • by Housmanae,

    Housmanae Housmanae Aug 14, 2016 11:41 AM in response to Tesserax
    Level 1 (4 points)
    Notebooks
    Aug 14, 2016 11:41 AM in response to Tesserax

    I've ordered a USB-C/Ethernet adaptor from eBay which should be here in a few days.

     

    I'll get back to you when it arrives.

     

    Regards,

     

    Mark Hyde.

     

    P.S. My Mac is a new MacBook Retina which only has the one USB-C port.

  • by Housmanae,

    Housmanae Housmanae Aug 17, 2016 12:16 PM in response to Tesserax
    Level 1 (4 points)
    Notebooks
    Aug 17, 2016 12:16 PM in response to Tesserax

    Hi there!

     

    Got my USB-C/Ethernet connector today.

     

    Just going to follow up with your instructions from the other day.

     

    Before I do so.

     

    Do I leave the TalkTalk router on or should I disconnect it (prior to this Time Capsule issue).

     

    Regards,

     

    Mark Hyde.

  • by Tesserax,

    Tesserax Tesserax Aug 17, 2016 12:20 PM in response to Housmanae
    Level 9 (54,452 points)
    Wireless
    Aug 17, 2016 12:20 PM in response to Housmanae

    To prevent static electrical damage to sensitive networking equipment, it is always best to power down said equipment BEFORE removing or adding cables. It would also be a good idea to make sure that you ground yourself as well.

  • by Segunda Mano,

    Segunda Mano Segunda Mano Aug 17, 2016 12:25 PM in response to Tesserax
    Level 1 (4 points)
    Aug 17, 2016 12:25 PM in response to Tesserax

    I had the same problem, but thanks to you I have solved, thank you very much!

  • by Housmanae,

    Housmanae Housmanae Aug 17, 2016 12:25 PM in response to Tesserax
    Level 1 (4 points)
    Notebooks
    Aug 17, 2016 12:25 PM in response to Tesserax

    Sorry, think I've mislead you.

     

    We're about to configure the TC now I have this connector.

     

    Does the TalkTalk router need to be running? Or should it be switched off? Don't think you've mentioned that.

     

    Regards,

     

    Mark Hyde

  • by Tesserax,

    Tesserax Tesserax Aug 17, 2016 12:28 PM in response to Housmanae
    Level 9 (54,452 points)
    Wireless
    Aug 17, 2016 12:28 PM in response to Housmanae

    Oh, sorry, I understand now.

     

    You can leave the TalkTalk router running.

  • by Tesserax,

    Tesserax Tesserax Aug 17, 2016 12:29 PM in response to Segunda Mano
    Level 9 (54,452 points)
    Wireless
    Aug 17, 2016 12:29 PM in response to Segunda Mano

    You're very welcome! I'm glad I was able to help out.

  • by Housmanae,

    Housmanae Housmanae Aug 17, 2016 12:43 PM in response to Tesserax
    Level 1 (4 points)
    Notebooks
    Aug 17, 2016 12:43 PM in response to Tesserax

    TalkTalk router is running.

     

    Reset the TC back to it's factory default.

     

    Have connected it up to the MacBook Retina using this new adaptor.

     

    Clicked on AirPort Utility on the Mac.

     

    Now showing a window with the heading 'This AirPort Time Capsule will create a new network'.

     

    Underneath that, Network Name, followed by Base Station Name. After that it wants me to enter a password> Should i do that? Can't see it in your instructions.

     

    Regards,

     

    Mark Hyde.

  • by Tesserax,

    Tesserax Tesserax Aug 17, 2016 12:59 PM in response to Housmanae
    Level 9 (54,452 points)
    Wireless
    Aug 17, 2016 12:59 PM in response to Housmanae

    Yes, the Network Name should be the same one provided by the TalkTalk router. Wireless security should be the same as well. For base station name, for now, enter: TC

  • by Housmanae,

    Housmanae Housmanae Aug 17, 2016 1:37 PM in response to Tesserax
    Level 1 (4 points)
    Notebooks
    Aug 17, 2016 1:37 PM in response to Tesserax

    Done all that.

     

    Should the USB cable from the printer connect back to the TalkTalk router or the TC?

     

    Regards,

     

    Mark Hyde.

  • by Tesserax,

    Tesserax Tesserax Aug 17, 2016 1:55 PM in response to Housmanae
    Level 9 (54,452 points)
    Wireless
    Aug 17, 2016 1:55 PM in response to Housmanae

    Depends if the TalkTalk provides printer sharing services for a printer connected to its USB port. If not, then plug it into the TC.

     

    If the TalkTalk does, then it doesn't matter as it should be accessible to any device connected to either router.

  • by Housmanae,

    Housmanae Housmanae Aug 17, 2016 2:35 PM in response to Tesserax
    Level 1 (4 points)
    Notebooks
    Aug 17, 2016 2:35 PM in response to Tesserax

    Connected the printer using the USB cable back into the TalkTalk router, and then tried the Time Capsule, but still can't print wirelessly from either.

     

    I've now cleared out the printer in System Preferences.

     

    When I go Add a new printer I get a window coming coming up for Add. Should I choose the Default setting or IP?

     

    In default I'm offered two printers. First is Name Brother HL-L2340D series, Location TC, Use Brother HL-L2340D series CUPS. The second printer is Name Brother HL-L2340D series [9cad97b36bd0], Location blank, Use Choose a Driver.

     

    Regards,

     

    Mark Hyde.

  • by Tesserax,

    Tesserax Tesserax Aug 17, 2016 2:43 PM in response to Housmanae
    Level 9 (54,452 points)
    Wireless
    Aug 17, 2016 2:43 PM in response to Housmanae

    I would try: Brother HL-L2340D series, Location TC, Use Brother HL-L2340D series CUPS

  • by Housmanae,

    Housmanae Housmanae Aug 17, 2016 2:51 PM in response to Tesserax
    Level 1 (4 points)
    Notebooks
    Aug 17, 2016 2:51 PM in response to Tesserax

    I tried both printers on the Default window and neither could connect with the printer.

     

    I also switched the USB cable from the TC to the TalkTalk router but still no connection.

     

    One good thing, I now longer have two networks showing, so all that reconfiguring on the TC worked.

     

    Can understand if you want to throw the towel in on this one. I'm willing to just hook up a USB-C adaptor to the MacBook Retina or have another go with Brother later this week.

     

    Whatever is best for you.

     

    Regards,

     

    Mark Hyde.

  • by Tesserax,Helpful

    Tesserax Tesserax Aug 17, 2016 3:03 PM in response to Housmanae
    Level 9 (54,452 points)
    Wireless
    Aug 17, 2016 3:03 PM in response to Housmanae

    I have no problem continuing to try to assist you, but you no longer have a Apple networking issue, but printing one instead.

     

    I suggest that you "close" this post and start a new one in the Notebooks or Desktop Computers area of the Apple Support Communities to make sure folks with more experience with this printer can, hopefully, provide you with a resolution.

     

    In the new post, you can link to this one for reference to what has been done so far. This will help those not having you go over any ground already covered.

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