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tagwest
Level 1 (4 points)
Mac OS X

Q: Why did my email suddenly start crashing in macbook pro?

I was in Canada on vacation (live in US) and after first week, my email started crashing. It opens up and I get new email then quickly it crashes and I get notice of crash before I can ever open an email.

Nothing new done to laptop.

MacBook Pro (15-inch Mid 2012), OS X El Capitan (10.11.6)

Posted on Aug 17, 2016 10:23 AM

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tagwest

Q: Why did my email suddenly start crashing in macbook pro?

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  • by Eric Root,

    Eric Root Eric Root Aug 17, 2016 8:44 PM in response to tagwest
    Level 9 (69,881 points)
    iTunes
    Aug 17, 2016 8:44 PM in response to tagwest

    Do a backup, preferably 2 on 2 separate drives.

     

    Quit Mail.

     

    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail.  Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.

     

    Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there. 

     

    If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.

    Information learned from Linc Davis. Thanks to leonie for some information contained in this.

     

    Mail crashing

    Crashes/quits unexpectedly