Felescia
Level 1 (4 points)
Safari

Q: The email share button on Safari is faulty

Hi,

 

I can't use the share button on Safari with the email functionality.

 

It launches a blank tab in Chrome which is strange because this is just another browser.

MacBook Pro (15-inch Mid 2012), OS X El Capitan (10.11.6)

Posted on Aug 16, 2016 4:39 AM

by Eric Root,Apple recommended
Eric Root Eric Root
Level 9 (71,329 points)
iTunes
A:

In Mail/Preferences/General, what is Default email reader set to?

Posted on Aug 19, 2016 5:39 PM

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Felescia

Q: The email share button on Safari is faulty

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  • Helpful answers

  • by dominic23,Apple recommended

    dominic23 dominic23 Aug 16, 2016 4:57 AM in response to Felescia
    Level 8 (41,661 points)
    Mac OS X
    Aug 16, 2016 4:57 AM in response to Felescia

    Backup the Mac.

     

    Share button shows “No Service” or menu items missing?

    https://support.apple.com/en-us/HT203129

     

    If this doesn’t help, backup the computer and reinstall OS X El Capitan from OS X Recovery.

    https://support.apple.com/en-us/HT204904

  • by Felescia,

    Felescia Felescia Aug 18, 2016 2:21 AM in response to dominic23
    Level 1 (4 points)
    Safari
    Aug 18, 2016 2:21 AM in response to dominic23

    Hi Dominic,

    The button looks like this:

     

    Screen Shot 2016-08-18 at 7.15.10 PM.png

     

    Clicking "email this page" launches Chrome and opens a blank tab. It doesn't function correctly.

     

    The button has no mention of "No Service". All other buttons are functioning ok but, I have noticed at times that they all can be temperamental from time to time. Usually is less buggy after a restart.

     

    I have backed up the computer and done a fresh install of El Capitan. This should not be the issue. In the past I think I have tried to do a Safari delete and reinstall but that didn't work either.

     

    I'd like to use this service. I was hoping that Apple would have picked this up already.

  • by Eric Root,

    Eric Root Eric Root Aug 18, 2016 6:53 AM in response to Felescia
    Level 9 (71,329 points)
    iTunes
    Aug 18, 2016 6:53 AM in response to Felescia

    Did you try the Terminal command from the article dominic posted a link for? For some people, this has 'reset' the shared option even though the symptoms weren't what was listed in the support article.

  • by Felescia,

    Felescia Felescia Aug 19, 2016 12:52 AM in response to Eric Root
    Level 1 (4 points)
    Safari
    Aug 19, 2016 12:52 AM in response to Eric Root

    I've tried that and restarted the browser. This made no difference. I also opened up system preferences and you can see the option is graded out so I can't even test it out there.

    screenshot.png

    The only thing left that comes to mind is that I don't open up the Mail application very often on my desktop because I use Gmail instead.

     

    Is the chrome icon normal for this function?

  • by Eric Root,Apple recommended

    Eric Root Eric Root Aug 19, 2016 5:39 PM in response to Felescia
    Level 9 (71,329 points)
    iTunes
    Aug 19, 2016 5:39 PM in response to Felescia

    In Mail/Preferences/General, what is Default email reader set to?

  • by Felescia,

    Felescia Felescia Aug 19, 2016 5:38 PM in response to Eric Root
    Level 1 (4 points)
    Safari
    Aug 19, 2016 5:38 PM in response to Eric Root

    Thanks for this hint, I'm getting a bit closer to the problem now.

     

    It's the Chrome Handlers settings. I found some instructions about that here: http://blog.hubspot.com/marketing/set-gmail-as-browser-default-email-client-ht#s m.001ibxd301020e05xgp1ykaac7aa7

     

    I also didn't set up Mail after reinstalling the OS on the machine. I have found that the Handlers settings in Chrome are overwriting the settings that I made in Mail/Preferences/General.

  • by Felescia,

    Felescia Felescia Aug 19, 2016 5:51 PM in response to Eric Root
    Level 1 (4 points)
    Safari
    Aug 19, 2016 5:51 PM in response to Eric Root

    The problem still remains that the mail client in Mail > Preferences > Default email reader is getting overwritten by Chrome. This is even when I disable / turn off the Handlers in Chrome. I have toggled Mail as the preferred application and it just goes back to Chrome when executed the action.

     

    When I deleted Chrome the Mail application it works fine with sharing via Mail. So that's a good sign.

     

    What annoys me is why I can't just use the share option within Safari itself. Can't it open mail?

     

    I do need Chrome on my machine though - so at this stage I don't know how to clear these preferences properly.