oceanct

Q: ipod not syncing

my ipod shuffle not syncing to itunes. same computer, same ipod ....no error messages . just a voice over on the ipod saying that i need to sync it to itunes? on itunes it shows that it is syncing and syncing complete.

Posted on Aug 14, 2016 4:03 AM

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Q: ipod not syncing

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  • by judysings,

    judysings judysings Aug 15, 2016 12:16 PM in response to oceanct
    Community Specialists
    Aug 15, 2016 12:16 PM in response to oceanct

    Hi oceanct,

    If your iPod shuffle is not syncing to iTunes, you may need to reset it.  Here's how:

    Learn how to reset your iPod

    iPod shuffle

    To reset your iPod shuffle, follow these steps: 

    1. If your iPod is plugged into your computer, unplug it.
    2. Move the switch on the iPod shuffle to Off. When it's set to Off, you won't be able to see the green stripe.
    3. Wait for ten seconds.
    4. Move the switch to one of the play positions. You'll be able to see the green stripe.

     

    If the issue still persists, please reply back with more information:

    Which iPod shuffle do you have?  Are you using a Mac or PC?  What version of iTunes?

    We'll do our best to troubleshoot further.

     

    Have a great day!

  • by cdeschepper45,

    cdeschepper45 cdeschepper45 Aug 18, 2016 3:17 AM in response to oceanct
    Level 1 (12 points)
    iPod
    Aug 18, 2016 3:17 AM in response to oceanct

    hi i do not see iPod in iTunes 12.4.2.4 on my , iPod model MB918 version 1.0.4 PC

    on my MacBook Pro

    Can you help plz?

  • by cdeschepper45,

    cdeschepper45 cdeschepper45 Aug 18, 2016 3:29 AM in response to cdeschepper45
    Level 1 (12 points)
    iPod
    Aug 18, 2016 3:29 AM in response to cdeschepper45

    solved, the trick with switching off and switching on again has worked anyway!