Erithtotl
Level 1 (8 points)
Notebooks

Q: Can't get USB-C to USB/HDMI to work

Just purchased a new Macbook 2016.

 

Got this adapter off of Amazon:https://www.amazon.com/gp/product/B01HEAJDHY/ref=oh_aui_detailpage_o00_s00?ie=UT F8&psc=1

 

When connecting to the Mac, if I attempt to connect an external HD (formatted on a MAC, readable on a Macbook Air), the power light on the HD comes on, but after a few moments the MacBook gives the 'device was not ejected properly' message and its not available in finder.  This also fails when connecting an external DVD drive the same issue occurs.  IT DOES work with a USB thumb drive.

 

Using the HDMI port to connect to a monitor, the MacBook screen refreshes to a different resolution like its detecting the external monitor, but no signal is sent to that monitor.

 

We also tried a different adapter from the same maker, and experienced the exact same behavior.

 

It seems unlikely that both adapters would be defective.  Could this be an issue with the USB-C port?  Or with the 2016s only really work with the outrageously expensive Apple-made adapter?

MacBook, OS X El Capitan (10.11.6)

Posted on Aug 17, 2016 3:17 PM

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Erithtotl

Q: Can't get USB-C to USB/HDMI to work

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  • Helpful answers

  • by Lanny,

    Lanny Lanny Aug 17, 2016 4:08 PM in response to Erithtotl
    Level 5 (7,888 points)
    Desktops
    Aug 17, 2016 4:08 PM in response to Erithtotl

    There are a lot of cheap 3rd party adapters out there that don't work. Since you didn't identify what you have, there is no way that anyone having the same models can comment one way or the other. What do the manufacturers of your adapters have to say? What are their claims of compatibility?

  • by Erithtotl,

    Erithtotl Erithtotl Aug 18, 2016 7:22 AM in response to Lanny
    Level 1 (8 points)
    Notebooks
    Aug 18, 2016 7:22 AM in response to Lanny

    I did identify!  I included the link to the adapter right in my post.

  • by Lanny,

    Lanny Lanny Aug 18, 2016 7:30 AM in response to Erithtotl
    Level 5 (7,888 points)
    Desktops
    Aug 18, 2016 7:30 AM in response to Erithtotl

    Return it. There aren't many reviews on the Amazon page, but at least one had an issue with the HDMI not working, even then he rated 3 stars, sic.

     

    Top critical review

    See the critical review›

    3.0 out of 5 starsextremely disappointed. Im hesitant to even order a replacement

    ByMaxon August 8, 2016

    after trying on multiple displays its clear the hdmi port (at least on my unit) didn't work at all... extremely disappointed.

     

     

    EDIT: the costomer support did reach out to me and were quite fantasitic, they said they would send a replacemnt.

     

     

    IF someone from customer services even attempted to help i may have re-thought my original review, until then it stands.