Patricia Lj

Q: problem at charging

Green lightning bolt with picture of charger while on charger. What does this mean?

Apple Watch, iOS 9.3.4

Posted on Aug 18, 2016 8:22 AM

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Q: problem at charging

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  • Helpful answers

  • by Jonathan UK,

    Jonathan UK Jonathan UK Aug 18, 2016 8:24 AM in response to Patricia Lj
    Level 7 (29,455 points)
    Apple Watch
    Aug 18, 2016 8:24 AM in response to Patricia Lj

    Hi

     

    That symbol means that your watch is currently charging, but the battery charge level is presently low.

     

    Leave your watch on the charger for at least 2.5 hours - and perhaps for longer (such as overnight).

     

    You can tap on the screen at any time to check on charging progress.

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Aug 18, 2016 8:25 AM in response to Patricia Lj
    Level 5 (6,792 points)
    Mac OS X
    Aug 18, 2016 8:25 AM in response to Patricia Lj

    green lightening bolt generally means you are charging.

    Is there something abnormal with the charge?

  • by Patricia Lj,

    Patricia Lj Patricia Lj Aug 18, 2016 8:37 AM in response to JimmyCMPIT
    Level 1 (4 points)
    Apple Watch
    Aug 18, 2016 8:37 AM in response to JimmyCMPIT

    yes there is

    I already charged for two days n still no sign of a little bit even charged.

  • by Jonathan UK,Apple recommended

    Jonathan UK Jonathan UK Aug 18, 2016 8:41 AM in response to Patricia Lj
    Level 7 (29,455 points)
    Apple Watch
    Aug 18, 2016 8:41 AM in response to Patricia Lj

    When charging your watch, check that:

     

    • All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).

    charger-plastic-2.gif

    • The back of your watch and the head of the charging cable are clean and dry (clean them with a nonabrasive, lint-free cloth).
    • The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:
      • Some watch docks, stands, cases or protectors might hinder this. If you are using any of these accessories, try instead charging the watch by connecting it directly to the charging cable, without using them.
    • If possible, test by using another genuine Apple Magnetic Charging Cable (for example, by borrowing one from a friend).
    • If you are charging your watch by plugging the cable into mains power:
      • Check that the USB connector on the Apple Magnetic Charging Cable is pushed fully into the USB Power Adapter.
      • Check that the USB Power Adapter is pushed fully into the power outlet.
      • Try using different adapters from the following:
        • The Apple USB Power Adapter that was supplied with the watch, or;
        • An Apple 5W (iPhone) or 12W (iPad) USB Power Adapter, or;
        • An Apple-certified (MFi) third-party 5W USB power adapter.
      • Try using a different power outlet (one that is known to be working properly).
    • If no other suitable power adapters are available, try instead charging by plugging the cable into a USB port.
      • If charging via a USB port on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).

     

    After charging, if your watch has not already restarted automatically, remove it from the charger and:

     

    • Try restarting it (by pressing and holding the side button until you see the Apple logo).
    • Next try force restarting it: press and hold both the side button and Digital Crown for around 10 seconds, until you see the logo.

     

    If you identify an issue with a particular component (adapter, cable or watch) or if the issue otherwise persists, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your product(s) checked (under warranty, if eligible):

     

     

    To check your warranty status (the serial number is on the back of your watch):

     

    More information:

    Check your battery and charge your Apple Watch - Apple Support

    If your Apple Watch won't charge or it won't turn on - Apple Support

  • by Patricia Lj,

    Patricia Lj Patricia Lj Aug 18, 2016 8:41 AM in response to Jonathan UK
    Level 1 (4 points)
    Apple Watch
    Aug 18, 2016 8:41 AM in response to Jonathan UK

    ok i will charge for next 2.5 hours.. but i leaving it idle for one weeks and still no sign of charged

  • by Jonathan UK,

    Jonathan UK Jonathan UK Aug 18, 2016 8:42 AM in response to Patricia Lj
    Level 7 (29,455 points)
    Apple Watch
    Aug 18, 2016 8:42 AM in response to Patricia Lj

    Please follow the steps in my previous reply.

     

    Your watch certainly should not need to be charged for two days or longer.

  • by Patricia Lj,

    Patricia Lj Patricia Lj Aug 18, 2016 8:48 AM in response to Jonathan UK
    Level 1 (4 points)
    Apple Watch
    Aug 18, 2016 8:48 AM in response to Jonathan UK

    oh really but it is not even new watch.

    I've  been using this for already one year and never been in this situation before.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Aug 18, 2016 8:50 AM in response to Patricia Lj
    Level 7 (29,455 points)
    Apple Watch
    Aug 18, 2016 8:50 AM in response to Patricia Lj

    After following the suggested steps, if the issue is not resolved, contact Apple Support or make a Genius Bar reservation (via the links in my earlier reply).