Poseidon5001

Q: AppleTV not recognizing HomeShared libraries.

My apple TV (3rd gen, Model A1469, Software version 7.2.1) does not recognize the HomeShared libraries of either my laptop or desktop, both of which have different content downloaded.
Now, before someone comes up with a copy paste of the troubleshooting page,
All devices are on the same network.

All devices have home sharing enabled.

All devices are using the same account for homesharing and itunes.
I have rebooted the router.

iTunes is open on both computers all the time.
I have rebooted the devices, in all possible orders.

 

Now, I thought the appleTV just wasnt interacting with any other computers, but I can airplay from both computers to the AppleTV.
Now, at first I thought the ATV was just streaming from the internet and not actually from the computer, so I forced it to via the Airplay option "Play iTunes in the Cloud" (I set that from Auto to Off). Airplay still work.

 

 

So, that leads me to conclude that it can interact with the computers, but simply refuses to acknowledge their library for Homesharing for whatever reason.

 

Has anyone had this problem before?
Any help is appreciated. Thanks

Apple TV (3rd generation), Other OS, tvOS 7.2.1 (8011)

Posted on Aug 14, 2016 8:54 AM

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Q: AppleTV not recognizing HomeShared libraries.

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  • Helpful answers

  • by Tom Ritch,Helpful

    Tom Ritch Tom Ritch Aug 19, 2016 8:26 AM in response to Poseidon5001
    Level 2 (199 points)
    Photos for Mac
    Aug 19, 2016 8:26 AM in response to Poseidon5001

    I have long had a similar problem.  In my case I have an Apple TV 2. 

     

    A part of the answer is to turn off Home Sharing, then turn it back on.  This has to be repeated every time you restart your computer.  Even though Home Sharing was on  when you last used the computer, and all the things to check indicate that it is already on, it is not. 

     

    This was how it worked in El Capitan 10.11.5.  I reported it as a bug.  It seemed it was going to be fixed.  It was changed but not fixed. 

     

    In El Capitan 10.11.6, it may or may not be necessary to turn Home Sharing off, then back on, to have it on.  Sometime it works on restart, sometimes not.  The problem since release of 10.11.6 is that when the albums which are Home Shared are shown, the images are not. 

     

    On my system this is completely reproducible.  I have reported it as a bug. 

     

    Note that I am discussing the release versions.  I am reporting the bugs with the systems set up for beta testing, but these problems are in the release version. 

  • by Poseidon5001,

    Poseidon5001 Poseidon5001 Aug 18, 2016 9:31 AM in response to Tom Ritch
    Level 1 (7 points)
    Apple TV
    Aug 18, 2016 9:31 AM in response to Tom Ritch

    Tom Ritch wrote:

     

    I have long had a similar problem.  In my case I have an Apple TV 2.

     

    A part of the answer is to turn off Home Sharing, then turn it back on.  This has to be repeated every time you restart your computer.  Even though Home Sharing was on  when you last used the computer, and all the things to check indicate that it is already on, it is not.

     

    This was how it worked in El Capitan 10.11.5.  I reported it as a bug.  It seemed it was going to be fixed.  It was changed but not fixed.

     

    In El Capitan 10.11.6, it may or may not be necessary to turn Home Sharing off, then back on, to have it on.  Sometime it works on restart, sometimes not.  The problem since release of 10.11.6 is that when the albums which are Home Shared are shown, the images are not.

     

    On my system this is completely reproducible.  I have reported it as a bug.

     

    Note that I am discussing the release versions.  I am reporting the bugs with the systems set up for beta testing, but these problems are in the release version.

    Weird, as I have attempted those steps before and the appleTV failed to recognize still. Furthermore, I have done it across two computers, so I know that its not on my PC's side.
    I run a windows machine however, so maybe the situation is even more buggy with iTunes for windows?

  • by Tom Ritch,Helpful

    Tom Ritch Tom Ritch Aug 19, 2016 8:26 AM in response to Poseidon5001
    Level 2 (199 points)
    Photos for Mac
    Aug 19, 2016 8:26 AM in response to Poseidon5001

    Weird indeed.  I think we are both/all "benefitting" from Apple's trying to move more and more things to the cloud in one form or another.  What to me seems a consequence of moving too the cloud is that more and more things that seem to be, or should be, only local no longer work.  I suspect that one part of this is because the systems are more complicated with more things that can go wrong, and another part because the emphasis on wide area network aspects of apps leads to neglect of local-only aspects.

     

    For me, Apple TV easily and reliable plays video and music stored in iTunes/Music or Video on my computer.  I have never turned on Apple Music nor iTunes Match.  I do have and use iCloud.  What I want is to store on my (Mac) computer photos and video that I take, and be able to view them on my Apple TV.  This works with video in iTunes on my Mac.  Photos on my Mac cannot be viewed on my Apple TV unless they are first loaded into Photos, and then selected in iTunes to be Home Shared.  Even though this content is nominally all local, I think Home Sharing requires some sort of interaction with iCloud.  Interaction with iCloud provides possibilities for problems that are hidden from the user.  When a problem occurs due to something hidden in the cloud, the solution also will be hidden.  I think this is what is happening.  We can see only the results: sometimes it works and sometimes it does not, with no change apparent on our systems.

     

    In the last week, an issue with similar aspects has been documented on MacInTouch http://www.macintouch.com/.  Time Machine backups to Time Capsules, a local application using a local disk, suddenly stopped working.  The workaround is to turn off Back To My Mac in the Apple Airport, a wide area network application with seemingly no relation to Time Capsule.  Now Apple has confirmed the issue and is working on a solution.  The relevance to Apple TV issues is that Time Machine and Back To My Mac were working, then with no changes, these seemingly unrelated applications began not working due to interference with one another.

     

    The complexity of the interaction hides the reasons for the failures from you and me.  That means there is nothing we can troubleshoot and correct.  As bad, the complexity of the interaction hides the reasons for the failures from Apple.  The vast array of things that can go wrong with wide area networks and the diverse systems they connect can easily go unnoticed in in-house testing.  Recognizing the problem, Apple commendably implemented their Public Beta Testing program.  Errors are found and corrected not just in new software.  Many bugs which have existed for many years have been found and corrected.  Unfortunately, some remain.  (No complex software is ever bug-free.)  The issues we are experiencing wth Home Sharing are an example.

     

    I think the only thing we can do is report the problem to Apple.  Provide as much information as you can.  That will help them find and correct the bug.

     

    http://www.apple.com/feedback/

  • by Poseidon5001,

    Poseidon5001 Poseidon5001 Aug 19, 2016 8:37 AM in response to Tom Ritch
    Level 1 (7 points)
    Apple TV
    Aug 19, 2016 8:37 AM in response to Tom Ritch

    Tom Ritch wrote:

     

    Weird indeed.  I think we are both/all "benefitting" from Apple's trying to move more and more things to the cloud in one form or another.  What to me seems a consequence of moving too the cloud is that more and more things that seem to be, or should be, only local no longer work.  I suspect that one part of this is because the systems are more complicated with more things that can go wrong, and another part because the emphasis on wide area network aspects of apps leads to neglect of local-only aspects.

     

    For me, Apple TV easily and reliable plays video and music stored in iTunes/Music or Video on my computer.  I have never turned on Apple Music nor iTunes Match.  I do have and use iCloud.  What I want is to store on my (Mac) computer photos and video that I take, and be able to view them on my Apple TV.  This works with video in iTunes on my Mac.  Photos on my Mac cannot be viewed on my Apple TV unless they are first loaded into Photos, and then selected in iTunes to be Home Shared.  Even though this content is nominally all local, I think Home Sharing requires some sort of interaction with iCloud.  Interaction with iCloud provides possibilities for problems that are hidden from the user.  When a problem occurs due to something hidden in the cloud, the solution also will be hidden.  I think this is what is happening.  We can see only the results: sometimes it works and sometimes it does not, with no change apparent on our systems.

     

    In the last week, an issue with similar aspects has been documented on MacInTouch http://www.macintouch.com/.  Time Machine backups to Time Capsules, a local application using a local disk, suddenly stopped working.  The workaround is to turn off Back To My Mac in the Apple Airport, a wide area network application with seemingly no relation to Time Capsule.  Now Apple has confirmed the issue and is working on a solution.  The relevance to Apple TV issues is that Time Machine and Back To My Mac were working, then with no changes, these seemingly unrelated applications began not working due to interference with one another.

     

    The complexity of the interaction hides the reasons for the failures from you and me.  That means there is nothing we can troubleshoot and correct.  As bad, the complexity of the interaction hides the reasons for the failures from Apple.  The vast array of things that can go wrong with wide area networks and the diverse systems they connect can easily go unnoticed in in-house testing.  Recognizing the problem, Apple commendably implemented their Public Beta Testing program.  Errors are found and corrected not just in new software.  Many bugs which have existed for many years have been found and corrected.  Unfortunately, some remain.  (No complex software is ever bug-free.)  The issues we are experiencing wth Home Sharing are an example.

     

    I think the only thing we can do is report the problem to Apple.  Provide as much information as you can.  That will help them find and correct the bug.

     

    http://www.apple.com/feedback/

    Thank you for the detailed response! You've been very helpful at clearing things up!

  • by Tom Ritch,

    Tom Ritch Tom Ritch Aug 24, 2016 10:44 AM in response to Poseidon5001
    Level 2 (199 points)
    Photos for Mac
    Aug 24, 2016 10:44 AM in response to Poseidon5001

    The weirdness continues.  Oh, I mean

     

    "I fixed it" cough cough

     

    As of last night (August 23) Home Sharing of my Photos library seems to be working as advertised.  This is the first time I have been able to see images from Photos since updating to 10.11.6.  As far as I am aware I have changed nothing on my system. 

     

    How about your system, Poseidon5001.  You see any improvement? 

  • by Poseidon5001,

    Poseidon5001 Poseidon5001 Aug 27, 2016 4:34 AM in response to Tom Ritch
    Level 1 (7 points)
    Apple TV
    Aug 27, 2016 4:34 AM in response to Tom Ritch

    Tom Ritch wrote:

     

    The weirdness continues.  Oh, I mean

     

    "I fixed it" cough cough

     

    As of last night (August 23) Home Sharing of my Photos library seems to be working as advertised.  This is the first time I have been able to see images from Photos since updating to 10.11.6.  As far as I am aware I have changed nothing on my system.

     

    How about your system, Poseidon5001.  You see any improvement?

    Not really, but I tested using dynamic IPs and homesharing would work Sometimes, but I'm back on static IP's because of my use of them for port forwarding. Is there an iTunes &/or ATV update?

  • by turingtest2,

    turingtest2 turingtest2 Sep 1, 2016 12:16 PM in response to Poseidon5001
    Level 10 (84,849 points)
    iTunes
    Sep 1, 2016 12:16 PM in response to Poseidon5001

    You ought to be able to use DHCP and still assign a fixed IP address to specific devices, but in the router, not on the device. Check the features of your router.

     

    tt2