Dinglebarry
Level 1 (4 points)
iPhone

Q: itunes sync issue

I cant sync both of my iphones 5S&6 in iTunes. The sync options are greyed out. I have updates ITunes and IOS. I authorized the phones on my PC. My device driver is up to date. What else should I try?

 

Thank you

/

Posted on Aug 18, 2016 2:40 PM

by elcpu,Solvedanswer
elcpu elcpu
Level 6 (15,946 points)
Photos for Mac
A:

I think you need to explain your issue in better detail.

On one post you said: "I cant sync both of my iphones 5S&6 in iTunes".

On another one you said:  "Its a newer computer, may not have connected the phones to it yet".

These are contradictory. A better explanation of the issue would help.

And did you check the two links I provided?

Posted on Aug 18, 2016 3:22 PM

Close
Dinglebarry

Q: itunes sync issue

  • All replies
  • Helpful answers

  • by sberman,

    sberman sberman Aug 18, 2016 2:44 PM in response to Dinglebarry
    Level 8 (39,090 points)
    Aug 18, 2016 2:44 PM in response to Dinglebarry

    Dinglebarry wrote:

     

    I have updates ITunes and IOS.

    We need more information.  Is your iTunes current (version 12.4.3)?  Is your iOS current (version 9.3.4)?  Is your computer's operating system current?  (What version?)

     

    Had you ever synced one or both of these iPhones to this computer before?  Had they been synced to some other computer?  If so, how did you migrate from the old computer to the new one?

  • by elcpu,

    elcpu elcpu Aug 18, 2016 2:44 PM in response to Dinglebarry
    Level 6 (15,946 points)
    Photos for Mac
    Aug 18, 2016 2:44 PM in response to Dinglebarry

    What OS are you running, W10? If so try this. If it does not work try the second one.

     

    http://www.technipages.com/itunes-fix-iphone-or-ipod-not-detected-in-windows

     

    Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support

  • by Dinglebarry,

    Dinglebarry Dinglebarry Aug 18, 2016 3:13 PM in response to sberman
    Level 1 (4 points)
    iPhone
    Aug 18, 2016 3:13 PM in response to sberman

    Its a newer computer, may not have connected the phones to it yet. Havent done any migrating, in fact I don't know what that is.

    PC uses W10, phones are running ios 9.3.4, I updated iTunes yesterday but don't recall the version number.

    Please let me know.

    thanks again.

  • by sberman,

    sberman sberman Aug 18, 2016 3:17 PM in response to Dinglebarry
    Level 8 (39,090 points)
    Aug 18, 2016 3:17 PM in response to Dinglebarry

    By "migrating", I mean that perhaps you had used one or more computers before you used this newer one.  Perhaps you synced one or both iPhones to that older computer.  In any event, you probably had stuff in iTunes on an older computer.  If so, I'm asking how you went about moving that content to the newer computer.

  • by elcpu,Solvedanswer

    elcpu elcpu Aug 18, 2016 3:22 PM in response to Dinglebarry
    Level 6 (15,946 points)
    Photos for Mac
    Aug 18, 2016 3:22 PM in response to Dinglebarry

    I think you need to explain your issue in better detail.

    On one post you said: "I cant sync both of my iphones 5S&6 in iTunes".

    On another one you said:  "Its a newer computer, may not have connected the phones to it yet".

    These are contradictory. A better explanation of the issue would help.

    And did you check the two links I provided?

  • by Dinglebarry,

    Dinglebarry Dinglebarry Aug 18, 2016 6:10 PM in response to Dinglebarry
    Level 1 (4 points)
    iPhone
    Aug 18, 2016 6:10 PM in response to Dinglebarry

    Thank you ELCPU. I followed the link you provided, i changed the driver, it worked. But now when I ask it to sync photos it promps the message that says it will delete all of my photos. So how do I stop that from happening. I have backed it up to this new computer.

    THANK YOU

  • by elcpu,

    elcpu elcpu Aug 19, 2016 9:25 AM in response to Dinglebarry
    Level 6 (15,946 points)
    Photos for Mac
    Aug 19, 2016 9:25 AM in response to Dinglebarry

    Dinglebarry wrote:

     

    Thank you ELCPU. I followed the link you provided, i changed the driver, it worked. But now when I ask it to sync photos it promps the message that says it will delete all of my photos. So how do I stop that from happening. I have backed it up to this new computer.

    THANK YOU

     

    You are welcome. Yes, you are correct. It will prompt you and warn you about deleting. What that means is that any previously synced photos will be deleted and replaced with whatever photos you have now selected to sync from the computer. Photos in Camera Roll should not be affected but I am always very careful - make sure you have imported the photos from Camera Roll to your PC. That way you will not lose them. Import them by following this article and if you have more questions just ask.... 

    Import photos and videos from your iPhone, iPad, or iPod touch - Apple Support