Q: iPad activation help?

Question

cl.orange

Level 1 (4 points)

iPad

Q: iPad activation help?

I'm pretty sure it's an iPad 3. A few weeks ago I went to it, finding it in need of activation. It said to enter the Apple ID used to set up the iPad. I entered my Apple ID and it said 'this id cannot be used to unlock this iPad'. I tried a different email, following which it of course said that it is the 'incorrect ID or password'. I changed my password and tried again, it said the same thing. I changed my password back and changed my email, it said the same thing. Has this happened to anyone, and are there any ideas at to what to do?

iPad, iOS 9.3.3

Posted on Aug 18, 2016 2:06 PM

I have this question too

Solved

Tesserax

Level 9 (54,040 points)

Wireless

A:

If you are attempting to recover the original Apple ID that was yours, then it certainly should be possible to do so.

Try starting here: iForgot

You may also find this Apple Support article helpful.

Posted on Aug 18, 2016 2:51 PM

Q: iPad activation help?

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by Carolyn Samit,

Carolyn Samit Aug 18, 2016 2:08 PM in response to cl.orange
Level 10 (120,608 points)

Apple Watch

Aug 18, 2016 2:08 PM in response to cl.orange

If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3 - Apple Support
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by Tesserax,Helpful

Tesserax Aug 18, 2016 2:45 PM in response to cl.orange
Level 9 (54,040 points)

Wireless

Aug 18, 2016 2:45 PM in response to cl.orange

I'm pretty sure it's an iPad 3. A few weeks ago I went to it, finding it in need of activation. It said to enter the Apple ID used to set up the iPad. I entered my Apple ID and it said 'this id cannot be used to unlock this iPad'.

The Activation Lock is in place because the iPad was set up originally with another Apple ID and that ID was not removed. You will NOT be able to change IDs without first entering the original ID, and then, disabling Find My iPad and signing out of that ID.

Unfortunately, with the original Apple ID, this iPad is basically "bricked." You can, of course, try to contact Apple directly, but they may or may not be able to help you with this type of issue.
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by cl.orange,

cl.orange Aug 18, 2016 2:47 PM in response to Tesserax
Level 1 (4 points)

iPad

Aug 18, 2016 2:47 PM in response to Tesserax

So if that email doesn't exist anymore i should attempt to contact Apple?
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Accepted Answer · Aug 18, 2016 2:51 PM

Tesserax

Level 9 (54,040 points)

Wireless

Aug 18, 2016 2:51 PM in response to cl.orange

If you are attempting to recover the original Apple ID that was yours, then it certainly should be possible to do so.

Try starting here: iForgot

You may also find this Apple Support article helpful.

Q: iPad activation help?

All replies Helpful answers

by Carolyn Samit,

by Tesserax,★Helpful

by cl.orange,

by Tesserax,Solvedanswer

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by Tesserax,Helpful