frenchydad
Level 1 (4 points)
iTunes

Q: devices not seen from itunes

updating my previous itune to 12.4.3.1 via the normal process did not work, so, I updated Itunes manually by loading the last version from apple website on my PC  computer windows 10.

 

from this moment, none of my 3 apple devices (iphone 4s, iphone 5S, ipad)  has been seen by itunes 12.4.3.1when connected by USB.

 

iTunes is not launched when connected either.

 

I followed apple help procedure but the problem remains unsolved.

iPad 2, iOS 8.3

Posted on Aug 18, 2016 2:09 PM

by Rysz,Apple recommended
Rysz Rysz
Level 7 (20,507 points)
iTunes
A:

If iTunes doesn't recognize your iPhone, iPad, or iPod, follow these troubleshooting steps:

https://support.apple.com/en-us/HT204095

Posted on Aug 18, 2016 3:05 PM

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frenchydad

Q: devices not seen from itunes

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  • Helpful answers

  • by Rysz,Apple recommended

    Rysz Rysz Aug 18, 2016 3:05 PM in response to frenchydad
    Level 7 (20,507 points)
    iTunes
    Aug 18, 2016 3:05 PM in response to frenchydad

    If iTunes doesn't recognize your iPhone, iPad, or iPod, follow these troubleshooting steps:

    https://support.apple.com/en-us/HT204095

  • by turingtest2,

    turingtest2 turingtest2 Aug 19, 2016 10:32 AM in response to frenchydad
    Level 10 (85,885 points)
    iTunes
    Aug 19, 2016 10:32 AM in response to frenchydad

    If your iOS device isn't showing in iTunes try the following:

     

    1. Open Control Panel > Device Manager
    2. Plug in your device
    3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
      It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
    4. Right-click and select Update Driver Software...
    5. Click Browse my computer for driver software
    6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                      C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
    7. Click Let me pick from a list of device drivers on my computer
    8. Click Apple Mobile Device USB Driver
    9. Click Next, then Close and exit Device Manager

    For step 3 above, open the device manager. Expand any of these sections that are listed.

    • Universal Serial Bus Controllers
    • Imaging Devices
    • Portable Devices
    • Other Devices

    Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

     

     

     

    Or try If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support which is Apple's version of the advice above.

     

     

     

    Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates. 64-bit users could also try the alternate Download iTunes for Windows (64-bit - for older video cards) build which is sometimes a useful workaround.

     

     

     

    Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.4.0.119 to 12.3.3.17 or 12.3.2.35, for example, then you'll also need to roll back the library database using the method described in Empty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.

     

     

     

    tt2