Q: Bluetooth randomly drop Magic Keyboard & Magic Trackpad2

Hi all,

I'm getting random instances where Bluetooth on an iMac will randomly drop both the Magic Keyboard & Magic Trackpad2 at the same time!

Bluetooth still shows as active, but I've found hardwiring the trackpad to disable and re-enable Bluetooth means that both peripherals are instantly rediscovered.

Anyone else had this?

iMac (Retina 5K, 27-inch, Late 2015), OS X El Capitan (10.11.6)

Posted on Aug 4, 2016 7:36 AM

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Q: Bluetooth randomly drop Magic Keyboard & Magic Trackpad2

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by Carolyn Samit,

Carolyn Samit Aug 4, 2016 2:40 PM in response to DeepPan
Level 10 (120,801 points)

Apple Music

Aug 4, 2016 2:40 PM in response to DeepPan

Might be corrupted Bluetooth preferences ...

Open the Finder.

From the Finder menu bar click Go > Go to Folder

Then copy and paste the following:

/Library/Preferences/com.apple.Bluetooth.plist

Click Go then move the com.apple.Bluetooth.plist file to the Trash.

You may need to re pair your mouse and keyboard. Help here > Set up your Apple wireless devices - Apple Support

If that didn't help, might be something in this support article to help you > If your Apple wireless mouse, keyboard, or trackpad aren't working as expected - Apple Support
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by DeepPan,

DeepPan Aug 17, 2016 12:45 AM in response to Carolyn Samit
Level 1 (4 points)

Apple Watch

Aug 17, 2016 12:45 AM in response to Carolyn Samit

Hi Carolyn,
I tried that, but didn't make any difference.
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by Barry Hemphill,

Barry Hemphill Aug 18, 2016 4:57 PM in response to DeepPan
Level 8 (38,001 points)

Peripherals

Aug 18, 2016 4:57 PM in response to DeepPan

Try resetting the NVRAM and SMC.

Barry
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Q: Bluetooth randomly drop Magic Keyboard & Magic Trackpad2

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by Carolyn Samit,

by DeepPan,

by Barry Hemphill,

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