HT203121: Turn on Mute and Orientation Lock on iPad Pro, iPad Air 2, or iPad mini 4

Learn about Turn on Mute and Orientation Lock on iPad Pro, iPad Air 2, or iPad mini 4
VickieC
Level 1 (4 points)
iPad

Q: My rotate/orientation no longer works on my iPad 2 since the last update.

MY orientation/rotate no longer works on my iPad 2 since the last update.  I have

turned the orientation on and off, then on again, but my screen stays locked.  I have also gone to settings and turned the orientation on and off, then on again, but the screen is still locked. What can I do?

Posted on Aug 18, 2016 6:17 PM

by elcpu,Solvedanswer
elcpu elcpu
Level 6 (16,265 points)
Photos for Mac
A:

Try holding down the Home and Wake/Sleep buttons at the same time for about 15 seconds until the Apple logo appears. You will not lose anything.

 

If a restart does not help try a System Restore. First backup your device using iTunes. Also import your photos to your computer and copy all important data if possible. Try restoring from backup first and testing it. If it does not help, you may have to restore as New and reconfigure from scratch as the backup could be corrupted. For this reason it is important to have your photos and data saved separately from the backup. Here are the steps for a Restore:

https://support.apple.com/en-us/HT201252

 

If the above steps do not help, you may have to have it tested at an Apple store.

Posted on Aug 18, 2016 6:20 PM

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VickieC

Q: My rotate/orientation no longer works on my iPad 2 since the last update.

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  • Helpful answers

  • by elcpu,Solvedanswer

    elcpu elcpu Aug 18, 2016 6:20 PM in response to VickieC
    Level 6 (16,265 points)
    Photos for Mac
    Aug 18, 2016 6:20 PM in response to VickieC

    Try holding down the Home and Wake/Sleep buttons at the same time for about 15 seconds until the Apple logo appears. You will not lose anything.

     

    If a restart does not help try a System Restore. First backup your device using iTunes. Also import your photos to your computer and copy all important data if possible. Try restoring from backup first and testing it. If it does not help, you may have to restore as New and reconfigure from scratch as the backup could be corrupted. For this reason it is important to have your photos and data saved separately from the backup. Here are the steps for a Restore:

    https://support.apple.com/en-us/HT201252

     

    If the above steps do not help, you may have to have it tested at an Apple store.

  • by VickieC,

    VickieC VickieC Aug 18, 2016 7:08 PM in response to elcpu
    Level 1 (4 points)
    iPad
    Aug 18, 2016 7:08 PM in response to elcpu

    As I wrote my problem, I realized that I had not tried a hard reset.  It worked.  Thank you for taking the time to answer, because what you recommended, and what I did, worked.

  • by elcpu,

    elcpu elcpu Aug 18, 2016 7:14 PM in response to VickieC
    Level 6 (16,265 points)
    Photos for Mac
    Aug 18, 2016 7:14 PM in response to VickieC

    My pleasure. Glad it worked....