Q: Mac Pro 2013 Randomly Restarting Problem
Hello,
Here's my problem: I've got a Mac Pro Late 2013 (6-core, 16gb ram, FirePro D500, running OS X 10.10.5 with a WACOM Cintiq 21-UX as my only display) that has, for the last month or so been randomly restarting itself.
There are days where it will do it maybe three or four times, and then days where it won't do it at all. Also there are times where it runs fine for hours but then if I shut the Mac Pro down, it will crash and reboot. Sometimes, it will freeze up momentarily application-wise (but the cursor will move but won't do anything) before it reboots but usually the screen just goes black and then it reboots without any warning. I always get the black screen with the "Your computer has restarted... press any key" and of course it generates a crash report that I submit to Apple each time (which I will post the most recent one below as well.) I have done safe boot up, reset PRAM, booted in single user mode, everything that I have found online to do that is recommended. But nothing seems to have done anything to help.
The Cintiq is hooked up via a DVI to Thunderbolt adapter. I also have Mercury Elite Dual Pro RAID enclosure hooked up via Thunderbolt normally. There are times when I think that there is an issue with the RAID enclosure and the Mac Pro but can't be sure. Like there is an issue with the Thundebolt ports. I've tried switching the the cables around but it hasn't seemed to have made any difference. This also all seems to have coincided with the last OS X update where I also updated the WACOM Cintiq driver (which i since downgraded to the older driver). Is this all just a software conflict issue?
I did find an Apple Support thread where someone indicated that a Kernal Panic could cause all this but then this also seems to be similar to what I found was the issue with the Macbook Pros that had graphics card issues a while back.
Anyway, here's a crash report if it helps and thank you for any help that anyone can send my way!
Thu Aug 18 02:40:39 2016
*** Panic Report ***
panic(cpu 0 caller 0xffffff7f918c0b32): "ACPI \"PWRD\" with power reset failure: <rdar://problem/15746463>"@/SourceCache/AppleGraphicsControl/AppleGraphicsContr ol-3.10.25/src/AppleMGPUPowerControl/kext/AMPCPowerManagement.cpp:512
Backtrace (CPU 0), Frame : Return Address
0xffffff81fe9dbda0 : 0xffffff800f52ae01
0xffffff81fe9dbe20 : 0xffffff7f918c0b32
0xffffff81fe9dbe70 : 0xffffff7f918c0020
0xffffff81fe9dbec0 : 0xffffff7f918be7ad
0xffffff81fe9dbf10 : 0xffffff7f918bed14
0xffffff81fe9dbf40 : 0xffffff800fad394d
0xffffff81fe9dbf80 : 0xffffff800fad3b48
0xffffff81fe9dbfb0 : 0xffffff800f611867
Kernel Extensions in backtrace:
com.apple.driver.AppleMGPUPowerControl(3.10.25)[90B87953-018B-32E9-AD83-0526D8E C4749]@0xffffff7f918b8000->0xffffff7f918c4fff
dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[65E3187E-949B-36E9-BA33-1B13ABB058 1A]@0xffffff7f918b0000
dependency: com.apple.iokit.IOPCIFamily(2.9)[CA598036-E22A-3AAE-ABB0-9407B560C5C1]@0xffffff 7f8fd24000
dependency: com.apple.driver.AppleGraphicsControl(3.10.25)[3DC2F93F-5197-3B16-8975-0142E7A0 474B]@0xffffff7f918b5000
dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f905d0000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[7372D580-6DDE-3457-B043-49B8447FC9D2]@0xff ffff7f906b2000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f8fdfe000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
14F1909
Kernel version:
Darwin Kernel Version 14.5.0: Thu Jun 16 19:58:21 PDT 2016; root:xnu-2782.50.4~1/RELEASE_X86_64
Kernel UUID: D11F499F-5895-3D58-9101-5671A93D526D
Kernel slide: 0x000000000f200000
Kernel text base: 0xffffff800f400000
__HIB text base: 0xffffff800f300000
System model name: MacPro6,1 (Mac-F60DEB81FF30ACF6)
System uptime in nanoseconds: 9763446529233
last loaded kext at 4247477026004: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7f928a8000, size 20480)
last unloaded kext at 4307635021147: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7f928a8000, size 16384)
loaded kexts:
com.kairos.driver.DuetDisplay 1
com.apple.driver.AppleRAID 4.0.6
com.apple.filesystems.autofs 3.0
com.apple.iokit.SCSITaskUserClient 3.7.5
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AGPM 110.19.6
com.apple.driver.ApplePlatformEnabler 2.2.0d4
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.iokit.IOBluetoothSerialManager 4.3.6f3
com.apple.driver.AppleHDA 272.18.3
com.apple.driver.AppleGraphicsDevicePolicy 3.7.7
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleMCCSControl 1.2.12
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.kext.AMDFramebuffer 1.3.2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.AMDRadeonX4000 1.3.2
com.apple.driver.AppleHV 1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleMGPUPowerControl 3.10.25
com.apple.driver.AppleLPC 1.7.3
com.apple.kext.AMD7000Controller 1.3.2
com.apple.driver.AppleIntelMCEReporter 107
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 36
com.apple.driver.XsanFilter 404
com.apple.driver.AppleUSBHub 705.4.2
com.apple.iokit.IOAHCIBlockStorage 2.7.1
com.apple.driver.AppleUSBXHCI 710.4.11
com.apple.iokit.AppleBCM5701Ethernet 10.1.3
com.apple.driver.AirPort.Brcm4360 930.37.3
com.apple.driver.AppleAHCIPort 3.1.2
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.kext.triggers 1.0
com.apple.driver.AppleUSBHIDMouse 185.3
com.apple.driver.AppleHIDMouse 185.3
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5
com.apple.iokit.IOUSBMassStorageClass 3.7.2
com.apple.driver.AppleUSBHIDKeyboard 176.2
com.apple.driver.AppleHIDKeyboard 176.2
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 272.18.3
com.apple.kext.OSvKernDSPLib 1.15
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IOSurface 97.4
com.apple.iokit.IOAcceleratorFamily2 156.17
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3
com.apple.iokit.IOBluetoothFamily 4.3.6f3
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.driver.AppleHDAController 272.18.3
com.apple.iokit.IOHDAFamily 272.18.3
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleGraphicsControl 3.10.25
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.kext.AMDSupport 1.3.2
com.apple.AppleGraphicsDeviceControl 3.10.25
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginFamily 5.9.1d7
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.AppleThunderboltPCIUpAdapter 2.0.2
com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.2
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.iokit.IO80211Family 730.60
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.7.5
com.apple.iokit.IOUSBFamily 720.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.driver.AppleEFIRuntime 2.0
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 398
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
com.apple.kec.pthread 1
Mac Pro (Late 2013), OS X Yosemite (10.10.5), null
Posted on Aug 18, 2016 10:23 PM
