ynzer71
Level 1
(4 points)
Q: Apple Watch Sport replacement either not completely charging or losing charge while on charger. It shows nightstand mode and indicates that it is charging. ???
Received new remanufactured watch as a replacement. Battery isn't charging properly. It was attached to charger for 5-6 hours and still was only at 94%. Then today it was charging for several hours and actually lost some charge. Both times it was displaying nightstand mode, lightening bolt charging icon, etc. I've had the watch since last year so it's not that I don't know how to properly charge it. Any suggestions? Please don't tell me to reset the watch. It came straight from I would expect it to be in good working order out of the box (especially after being made to wait 12 days for them to replace the defective unit - after being told it would be most likely 1-2 days, but up to 3-5 days. Then they changed their story to 7-9 days. But ultimately took 12 days.)
Jonathan UK
Level 7
(29,455 points)
Hi
I appreciate that you have owned a watch since last year. However, it is still worth working through the following troubleshooting steps before contacting Apple.
When charging your watch, check that:
- All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).
- The back of your watch and the head of the charging cable are clean and dry (clean them with a nonabrasive, lint-free cloth).
- The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:
- Some watch docks, stands, cases or protectors might hinder this. If you are using any of these accessories, try instead charging the watch by connecting it directly to the charging cable, without using them.
- If possible, test by using another genuine Apple Magnetic Charging Cable (for example, by borrowing one from a friend).
- If you are charging your watch by plugging the cable into mains power:
- Check that the USB connector on the Apple Magnetic Charging Cable is pushed fully into the USB Power Adapter.
- Check that the USB Power Adapter is pushed fully into the power outlet.
- Try using different adapters from the following:
- The Apple USB Power Adapter that was supplied with the watch, or;
- An Apple 5W (iPhone) or 12W (iPad) USB Power Adapter, or;
- An Apple-certified (MFi) third-party 5W USB power adapter.
- Try using a different power outlet (one that is known to be working properly).
- If no other suitable power adapters are available, try instead charging by plugging the cable into a USB port.
- If charging via a USB port on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).
If you identify an issue with a particular component (adapter, cable or watch) or if the issue otherwise persists, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your product(s) checked and, if necessary, serviced / replaced under warranty:
- Contact - Official Apple Support
- https://twitter.com/applesupport
- http://www.apple.com/retail/geniusbar/
More information:
Check your battery and charge your Apple Watch - Apple Support
If your Apple Watch won't charge or it won't turn on - Apple Support
