Kashoo27

Q: touch not responding

I just bought an iphone 6 and updated it to iOS 9.3.4
After that my touch is not working properly and my screen stops responding to a touch. Nothing works and nothing responds back.
What should I do?

iPhone 6, iOS 9.3.4

Posted on Aug 20, 2016 11:17 AM

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Q: touch not responding

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  • Helpful answers

  • by Rysz,

    Rysz Rysz Aug 20, 2016 11:20 AM in response to Kashoo27
    Level 7 (20,230 points)
    iTunes
    Aug 20, 2016 11:20 AM in response to Kashoo27

    Try these standard troubleshooting steps.

    Reset: hold down the Home and Power buttons until you see the Apple logo (10-20 seconds).

     

    If this doesn't help, you might need to Restore your iPhone: https://support.apple.com/en-us/HT204184

    If your backup is to iTunes, make sure it's an encrypted backup.

     

    Otherwise, take it to an Apple Store for evaluation or replacement.

  • by Kashoo27,

    Kashoo27 Kashoo27 Aug 20, 2016 11:25 AM in response to Rysz
    Level 1 (9 points)
    iPhone
    Aug 20, 2016 11:25 AM in response to Rysz

    Thanks for your reply.

    I've tried all of these steps but nothing works. What do you think that there is something wrong with the software or hardware?

  • by Rysz,

    Rysz Rysz Aug 20, 2016 11:28 AM in response to Kashoo27
    Level 7 (20,230 points)
    iTunes
    Aug 20, 2016 11:28 AM in response to Kashoo27

    Usually these two methods will resolve software issues. The only one left is to restore the iPhone as new, then restore a backup, but I doubt it will help.

     

    Looks to me like a hardware issue.

  • by Kashoo27,

    Kashoo27 Kashoo27 Aug 20, 2016 11:31 AM in response to Rysz
    Level 1 (9 points)
    iPhone
    Aug 20, 2016 11:31 AM in response to Rysz

    should I wait for the software update or should I take it to service center?

  • by Rysz,

    Rysz Rysz Aug 20, 2016 11:36 AM in response to Kashoo27
    Level 7 (20,230 points)
    iTunes
    Aug 20, 2016 11:36 AM in response to Kashoo27

    Take it for evaluation to an Apple Store. You said it's a new phone. If under 14 days, you can give it back and get a new one. If older, but still under warranty, Apple will determine if they'll fix it, or give you an "as new" refurbished unit.

  • by Kashoo27,

    Kashoo27 Kashoo27 Aug 20, 2016 11:38 AM in response to Rysz
    Level 1 (9 points)
    iPhone
    Aug 20, 2016 11:38 AM in response to Rysz

    it's been just a week. I'll take it to the apple store.

  • by cvbk,

    cvbk cvbk Aug 21, 2016 4:09 AM in response to Kashoo27
    Level 1 (8 points)
    Apple Watch
    Aug 21, 2016 4:09 AM in response to Kashoo27

    I have this too. I updated this morning and my touch screen started responding erratically, so I suspect there may be a causal relationship between the two. My main game is one where you touch squares in a grid, and it's selecting blocks a fair way from where my finger tip touches. Very frustrating. I rebooted, etc., but will not be restoring given my suspicions about the cause. Doing so would lose me certain important data, so I need a damned good reason to restore.