Q: Reset my MacBook Pro to factory
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Aug 21, 2016 6:21 PMby leroydouglas,HelpfulAlways have a current back up in place: How to create a boot clone
To restore to factory wipes all user data, use Internet Recovery http://support.apple.com/kb/HT4718
Holding down Option-Command-R to start up from OS X Internet Recovery which will give you access to the OS X that originally shipped with your Mac (factory setting.)
To have a look at your current system before drastic measures are taken run the etrecheck https://etrecheck.com/ and post your results here.
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Aug 20, 2016 6:40 PMby FishingAddict,I would add to the suggestion and recommend that at least two backup methods to different media are done prior to Recovery.
For example, I would never even consider doing a Mac OS update without having a TimeMachine backup to one external hard drive in addition to a bootable clone to a different external hard drive. Then, and only then would I update or in this case do a complete wipe and reinstall. In all actuality, I even have Cloud backup as well for a third (off-site) restore option.
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Aug 21, 2016 6:21 PMby Paigel09,EtreCheck version: 3.0.2 (306)
Report generated 2016-08-21 21:16:46
Download EtreCheck from https://etrecheck.com
Runtime 6:04
Performance: Below Average
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
MacBook Pro (13-inch, Early 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 137
Intel HD Graphics 3000
Color LCD 1280 x 800
OS X El Capitan 10.11.6 (15G31) - Time since boot: about 16 hours
ST9320325ASG disk0 : (320.07 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 318.84 GB (191.58 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 319.21 GB Online
MATSHITADVD-R UJ-8A8 ()
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. thunderbolt_bus
/etc/sysctl.conf - File exists but not expected
Mac App Store and identified developers
/System/Library/Extensions
[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.14 - 2016-08-21) [Support]
[not loaded] com.bodymedia.codelessAB185.kext (1.0 - 2016-08-21) [Support]
[not loaded] com.livescribe.kext.LivescribeSmartpen (1.0 - 2016-08-21) [Support]
HxMusicService: Path: /System/Library/StartupItems/HxMusicService
Startup items are obsolete in OS X Yosemite
[not loaded] 7 Apple tasks
[loaded] 153 Apple tasks
[running] 67 Apple tasks
[killed] 11 Apple tasks
11 processes killed due to insufficient RAM
[not loaded] 44 Apple tasks
[loaded] 150 Apple tasks
[running] 84 Apple tasks
[killed] 13 Apple tasks
13 processes killed due to insufficient RAM
[not loaded] com.adobe.AAM.Updater-1.0.plist (2015-06-22) [Support]
[running] com.avg.Antivirus.gui.plist (2016-03-06) [Support]
[running] com.hp.productresearch.plist (2012-01-16) [Support]
[loaded] com.adobe.fpsaud.plist (2016-06-28) [Support]
[loaded] com.avg.Antivirus.crashpad.plist (2016-03-06) [Support]
[running] com.avg.Antivirus.infosd.plist (2016-03-06) [Support]
[running] com.avg.Antivirus.services.plist (2016-03-06) [Support]
[running] com.bombich.ccchelper.plist (2016-08-21) [Support]
[running] com.fitbit.galileod.plist (2013-10-22) [Support]
[running] com.livescribe.PenCommService.plist (2012-08-11) [Support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist (2015-01-18) [Support]
[loaded] com.macpaw.CleanMyMac3.Agent.plist (2016-06-04) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]
[loaded] com.adobe.AAM.Updater-1.0.plist (2015-06-23) [Support]
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2016-07-15)
GrowlHelperApp Application (/Library/PreferencePanes/Growl.prefPane/Contents/Resources/GrowlHelperApp.app)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
CleanMyMac 3 Menu Application (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
CCC User Agent Application (/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)
WD Quick View Application (/Library/Application Support/WDSmartware/WDQuickView.app)
HP Device Monitor SMLoginItem (/Library/Printers/hp/Utilities/HP Utility.app/Contents/Library/LoginItems/HP Device Monitor.app)
HP Device Monitor SMLoginItem (/Library/Printers/hp/Utilities/HP Utility.app/Contents/Library/LoginItems/HP Device Monitor.app/Contents/Library/LoginItems/HP Device Monitor.app)
JavaAppletPlugin: 15.0.1 - SDK 10.11 (2015-06-23) Check version
FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-15) [Support]
QuickTime Plugin: 7.7.3 (2016-08-21)
AdobePDFViewerNPAPI: 11.0.06 - SDK 10.6 (2016-06-04) [Support]
AdobePDFViewer: 11.0.06 - SDK 10.6 (2016-06-04) [Support]
Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-15) [Support]
Default Browser: 601 - SDK 10.11 (2016-08-21)
npTGEQPlugin: 7.5.1 (2012-06-10) [Support]
SharePointBrowserPlugin: 14.4.6 - SDK 10.6 (2014-11-11) [Support]
Silverlight: 5.1.40416.0 - SDK 10.6 (2016-06-04) [Support]
iPhotoPhotocast: 7.0 - SDK 10.7 (2012-04-01)
Flash Player (2016-06-28) [Support]
Growl (2016-06-04) [Support]
WDQuickView (2016-08-20) [Support]
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 318.84 GB Disk used: 127.26 GB
Destinations:
My Passport for Mac [Local]
Total size: 999.46 GB
Total number of backups: 15
Oldest backup: 8/20/16, 11:38 PM
Last backup: 8/21/16, 8:12 PM
Size of backup disk: Excellent
Backup size 999.46 GB > (Disk size 318.84 GB X 3)
18% mdworker(7)
5% WindowServer
3% xpcproxy
2% kernel_task
0% fontd
602 MB com.apple.WebKit.WebContent
464 MB kernel_task
139 MB mds_stores
106 MB avgscand
102 MB mdworker(7)
308 MB Free RAM
3.70 GB Used RAM (1.10 GB Cached)
389 MB Swap Used
Aug 21, 2016, 04:23:34 AM Self test - passed
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Aug 21, 2016 6:47 PMby Paigel09,Did that here are the latest results.
EtreCheck version: 3.0.2 (306)
Report generated 2016-08-21 21:46:03
Download EtreCheck from https://etrecheck.com
Runtime 4:35
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
MacBook Pro (13-inch, Early 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 137
Intel HD Graphics 3000
Color LCD 1280 x 800
OS X El Capitan 10.11.6 (15G31) - Time since boot: about 17 hours
ST9320325ASG disk0 : (320.07 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 318.84 GB (192.63 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 319.21 GB Online
MATSHITADVD-R UJ-8A8 ()
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. thunderbolt_bus
/etc/sysctl.conf - File exists but not expected
Mac App Store and identified developers
/System/Library/Extensions
[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.14 - 2016-08-21) [Support]
[not loaded] com.bodymedia.codelessAB185.kext (1.0 - 2016-08-21) [Support]
[not loaded] com.livescribe.kext.LivescribeSmartpen (1.0 - 2016-08-21) [Support]
HxMusicService: Path: /System/Library/StartupItems/HxMusicService
Startup items are obsolete in OS X Yosemite
[not loaded] 7 Apple tasks
[loaded] 149 Apple tasks
[running] 72 Apple tasks
[killed] 10 Apple tasks
10 processes killed due to insufficient RAM
[not loaded] 44 Apple tasks
[loaded] 150 Apple tasks
[running] 86 Apple tasks
[killed] 11 Apple tasks
11 processes killed due to insufficient RAM
[not loaded] com.adobe.AAM.Updater-1.0.plist (2015-06-22) [Support]
[running] com.hp.productresearch.plist (2012-01-16) [Support]
[loaded] com.adobe.fpsaud.plist (2016-06-28) [Support]
[running] com.bombich.ccchelper.plist (2016-08-21) [Support]
[running] com.fitbit.galileod.plist (2013-10-22) [Support]
[running] com.livescribe.PenCommService.plist (2012-08-11) [Support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist (2015-01-18) [Support]
[loaded] com.macpaw.CleanMyMac3.Agent.plist (2016-06-04) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]
[loaded] com.adobe.AAM.Updater-1.0.plist (2015-06-23) [Support]
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2016-07-15)
GrowlHelperApp Application (/Library/PreferencePanes/Growl.prefPane/Contents/Resources/GrowlHelperApp.app)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
CCC User Agent Application (/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)
WD Quick View Application (/Library/Application Support/WDSmartware/WDQuickView.app)
HP Device Monitor SMLoginItem (/Library/Printers/hp/Utilities/HP Utility.app/Contents/Library/LoginItems/HP Device Monitor.app)
HP Device Monitor SMLoginItem (/Library/Printers/hp/Utilities/HP Utility.app/Contents/Library/LoginItems/HP Device Monitor.app/Contents/Library/LoginItems/HP Device Monitor.app)
JavaAppletPlugin: 15.0.1 - SDK 10.11 (2015-06-23) Check version
FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-15) [Support]
QuickTime Plugin: 7.7.3 (2016-08-21)
AdobePDFViewerNPAPI: 11.0.06 - SDK 10.6 (2016-06-04) [Support]
AdobePDFViewer: 11.0.06 - SDK 10.6 (2016-06-04) [Support]
Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-15) [Support]
Default Browser: 601 - SDK 10.11 (2016-08-21)
npTGEQPlugin: 7.5.1 (2012-06-10) [Support]
SharePointBrowserPlugin: 14.4.6 - SDK 10.6 (2014-11-11) [Support]
Silverlight: 5.1.40416.0 - SDK 10.6 (2016-06-04) [Support]
iPhotoPhotocast: 7.0 - SDK 10.7 (2012-04-01)
Flash Player (2016-06-28) [Support]
Growl (2016-06-04) [Support]
WDQuickView (2016-08-20) [Support]
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 318.84 GB Disk used: 126.21 GB
Destinations:
My Passport for Mac [Local]
Total size: 999.46 GB
Total number of backups: 15
Oldest backup: 8/20/16, 11:38 PM
Last backup: 8/21/16, 8:12 PM
Size of backup disk: Excellent
Backup size 999.46 GB > (Disk size 318.84 GB X 3)
25% Photosmart_7520_series__BDE758_(2)
15% Safari
7% WindowServer
6% kernel_task
5% lsd(2)
766 MB com.apple.WebKit.WebContent(3)
486 MB kernel_task
246 MB mdworker(17)
115 MB Photosmart_7520_series__BDE758_(2)
111 MB mds_stores
62 MB Free RAM
3.94 GB Used RAM (917 MB Cached)
185 MB Swap Used
Aug 21, 2016, 04:23:34 AM Self test - passed
Think maybe I need to upgrade my RAM.
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Aug 21, 2016 7:02 PMby BobTheFisherman,I think you should finish uninstalling all versions of CleanMymac. Follow the instructions for uninstalling CleanMyMac don't just drag these apps to the trash.
Try rebooting after uninstalling the CleanMyMac apps. It has been more than 17 hours since you last booted.
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Aug 21, 2016 7:52 PMby leroydouglas,Think maybe I need to upgrade my RAM.
You are in good hands following the advice given above.
Your performance is already increasing—once you have cleaned everything up as recommended,
then you can think about RAM upgrade. 4GB is a bare minimum these days. Check you machine specs here: https://eshop.macsales.com/shop/memory/Apple_MacBook_MacBook_Pro/Upgrade
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Aug 21, 2016 8:04 PMby FishingAddict,After cleaning up as others have helped with, you certainly need more RAM. Crucial.com is a trusted company for quality and guaranteed compatible RAM upgrades:
http://www.crucial.com/usa/en/compatible-upgrade-for/Apple/macbook-pro-%2813-inc h%2C-early-2011%29
