Mro29

Q: HboGo is not working on my AppleTV. Keeps telling me to go to website and enter activation code. Please help!

I have an HBOGO account through DirectTV. I've been using HBOGO on my Apple tv since it came out on the last update but for some reason it wont work for me today. When i try to watch a show it sends me to the "ACTIVATE HBO GO" screen. I tried re-activating it, restarting appletv and even disconnecting it but it still does not work! Am i the only one? Can someone please help? Thanks :)

Apple TV, iOS 5.1.1

Posted on Jul 17, 2013 11:52 AM

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Q: HboGo is not working on my AppleTV. Keeps telling me to go to website and enter activation code. Please help!

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  • Helpful answers

  • by MemphisBill,Helpful

    MemphisBill MemphisBill Jul 17, 2013 11:57 AM in response to Mro29
    Level 1 (5 points)
    Jul 17, 2013 11:57 AM in response to Mro29

    I just posted the same question!

     

    I called Directv because I came across the message "you do not have HBO service", but I know that I do.

     

    I verified that HBO is working on my directv, and I called directv to ask.

     

    After a long wait/discussion with directv tech service, they told me that they are aware of the problem and are working on it.

     

    So far, nothing seems fixed.

     

    I clicked on other providers (ATT, Cox, TimeWarner, etc.) to see if they would direct me to a username/password challenge, and they all did.  With directv I only get a black box -- as if the communication link between HBOgo and directv is severed.

  • by Mro29,

    Mro29 Mro29 Jul 17, 2013 12:22 PM in response to MemphisBill
    Level 1 (1 points)
    Jul 17, 2013 12:22 PM in response to MemphisBill

    Awesome! Thanks a bunch, the same exact thing happened to me ("you do not have HBO service"). Hopefully it'll get fixed soon.

  • by only1redhead,

    only1redhead only1redhead Aug 7, 2013 6:13 PM in response to Mro29
    Level 1 (0 points)
    Aug 7, 2013 6:13 PM in response to Mro29

    I have the same issue all of a sudden but we have att uverse. HBO Go directs us to att which is no help. Hoping someone in this Apple community can help.

  • by IpadinParadise,

    IpadinParadise IpadinParadise Aug 8, 2013 10:35 AM in response to Mro29
    Level 1 (55 points)
    Aug 8, 2013 10:35 AM in response to Mro29

    Well, I have this same issue this morning.  I have not had this problem since activating it when apple and directv first agreed to this back in May.  But directv tells me this morning this is down for all their customers and they are working on it.  So it's either a crappy service that goes down a lot or its their standard answer to get off the phone.

  • by ProImagesPa,

    ProImagesPa ProImagesPa Sep 1, 2013 5:29 PM in response to IpadinParadise
    Level 1 (65 points)
    Sep 1, 2013 5:29 PM in response to IpadinParadise

    Try Restarting the Apple TV,

    Apple TV > Settings > General > Restart

    then Activate HBO GO

     

    It worked for me.

  • by BobFairfax,

    BobFairfax BobFairfax Aug 20, 2016 7:08 PM in response to Mro29
    Level 1 (4 points)
    Aug 20, 2016 7:08 PM in response to Mro29

    Same problem for me. HBOGO thinks my Cox account isn't subscribed to HBO. However I signed in to HBOGO.com on my computer, then used HBOGO.com/activate and successfully signed in. Weird, I know. But whatever works.