HT201287: Use Messages with your iPhone, iPad, or iPod touch
Learn about Use Messages with your iPhone, iPad, or iPod touch
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All replies
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Helpful answers
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Aug 20, 2016 11:22 PM in response to dejuanby Rysz,If it says that when the message has an attachment or a photo, but no text, then that's normal behavior.
Otherwise, Try these standard troubleshooting steps.
Reset: hold down the Home and Power buttons until you see the Apple logo (10-20 seconds).
If this doesn't help, you might need to Restore your iPhone: https://support.apple.com/en-us/HT204184
If your backup is to iTunes, make sure it's an encrypted backup.