Jaredmilton
Level 1 (4 points)
iPod

Q: IPod Touch 5th Generation

My IPod Touch 5th generation started playing music that I've never heard before and freezes the screen. After about a minute, everything goes black and it turns of again. It works perfectly aftwerwards, but this has happened twice now!

iPod touch, iOS 7.1.1

Posted on Aug 20, 2016 8:21 PM

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Jaredmilton

Q: IPod Touch 5th Generation

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  • by lllaass,

    lllaass lllaass Aug 21, 2016 12:44 AM in response to Jaredmilton
    Level 10 (187,602 points)
    Desktops
    Aug 21, 2016 12:44 AM in response to Jaredmilton

    Try:

    - Reset the iOS device. Nothing will be lost      

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Unsync/delete all music and resync

    To delete all music go to Settings>General>Usage>Storage>Manage Storage>Music>Tap edit in upper right and then tap the minus sign by All Music

    - Reset all settings                  

    Go to Settings > General > Reset and tap Reset All Settings.

    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

    - Restore from backup. See:                                               

    Restore your device from an iCloud or iTunes backup - Apple Support

    https://support.apple.com/en-us/HT204184

    - Restore to factory settings/new iOS device.                       

    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

    Apple Retail Store - Genius Bar

    https://www.apple.com/retail/geniusbar/