Hamzashah47

Q: My phone speakers are not working. Plz help ?

I can hear the sound from speakers in Settings>Sound but I can't hear any music on speakers instead on headphones only. And when I toggle the button for Silent it shows headphones instead of speaker. And i have latest version of iOS on iphone 5s. Help!!!

iPhone 5s, iOS 9.3.4

Posted on Aug 21, 2016 3:13 AM

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Q: My phone speakers are not working. Plz help ?

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  • by jameson.h,

    jameson.h jameson.h Aug 21, 2016 3:39 PM in response to Hamzashah47
    Community Specialists
    Aug 21, 2016 3:39 PM in response to Hamzashah47

    Hi Hamzashah47,

     

    I understand that you're not able to hear music through the speaker on your iPhone. I know it's nice to not have to rely entirely on headphones, so I'm happy to provide some direction to help with this.

     

    Check out some of the suggestions we have in our article here:

    If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support

    Follow these steps and test the sound after each one.

    1. Go to Settings > Sounds and drag the Ringer And Alerts slider to turn the volume up.
    2. If you can hear sound from the speaker, then the speaker works. Continue with these steps to find the setting or switch that's affecting the sound. If you can't hear sound from the speaker, contact Apple Support.
    3. If your device has a Ring/Silent switch, make sure it's set to ring. If you can see orange, it's set to silent.
    4. Restart your device.
    5. Open an app that has music or sound effects. Adjust the volume with the volume buttons or the slider inControl Center.
    6. Go to Settings > Bluetooth and turn off Bluetooth.
    7. If there's still no sound, connect a headset. If you can hear sound through the headset, remove it and clear any dust or debris from the headset jack of your device.
    8. If the device is in a case, make sure that the case doesn't block the speaker.
    9. Use a brush to gently clear any debris from the speaker and Lightning connector (or 30-pin dock connector). The brush should be clean and dry and have soft bristles.
    10. Update your device to the latest version of iOS.

     

    Thanks for using the Apple Support Communities, cheers!