Lola from Havana

Q: Apple TV Air Play stops working every 5 minutes

I am using an AppleTV Model A1469 Software 7.2.1(8011)

When using AirPlay, the connection to the TV breaks about every 5 minutes. I have to go to System Preferences on the MacAir and turn off AirPlay, then turn it on again. The TV is then synced with the computer ... until it stops again in 5 minutes. This is truly an unpleasant situation.

 

I hope somebody has a fix.

Apple TV

Posted on Aug 20, 2016 8:54 PM

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Q: Apple TV Air Play stops working every 5 minutes

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  • by Rysz,

    Rysz Rysz Aug 20, 2016 9:05 PM in response to Lola from Havana
    Level 7 (20,230 points)
    iTunes
    Aug 20, 2016 9:05 PM in response to Lola from Havana

    Reset your Apple TV by disconnecting the power cord for about 30 seconds.

     

    You you should also restart your Wi-Fi router. The problem you're describing is most likely due to a poor network connection.

  • by Lola from Havana,

    Lola from Havana Lola from Havana Aug 20, 2016 9:20 PM in response to Lola from Havana
    Level 1 (4 points)
    Apple TV
    Aug 20, 2016 9:20 PM in response to Lola from Havana

    Just some more detail on my previous post:

     

    When the TV loses sync with the MacAir, there is no spinning wheel. The MacAir continues to play the program, while the TV screen freezes. Nothing will bring the TV back into sync with the MacAir.

     

    Connection: The AppleTV is connected to the network via Ethernet (cable).

    The MacAir is on WiFi.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Aug 21, 2016 5:37 AM in response to Lola from Havana
    Level 10 (103,368 points)
    Apple TV
    Aug 21, 2016 5:37 AM in response to Lola from Havana

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.

     

    1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
    2. Check that both devices are on the same network (System Preferences > Network, on the Mac and Settings > General > Network, on the Apple TV).
    3. Restart the Apple TV (Settings > General > Restart).
    4. Restart the Apple TV by removing ALL the cables for 30 seconds.
    5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    6. Restart your computer.

     

    If you are still having problems, try turning off bluetooth if it's enabled, also try using 802.11n for wifi if you are currently using either 802.11b or 802.11g. You might also try removing any other software related to screen sharing or streaming to remote displays that you might have installed at some time.


    Additionally, the following article(s) may help you.

     

    Troubleshooting AirPlay

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Wifi Diagnostic Software (for Mac users)

     

    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.


    When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.