ancaflorea

Level 1 (4 points)

Apple Pay

Q: security questions

I forgot my answers at security questions and I can not reset them. I can not buy or download anything. What should I do?help pls

iOS 9.3.4

Posted on Aug 21, 2016 1:47 PM

I have this question too

Level 10 (133,666 points)

iTunes

A:

Contact Support in your country to get the questions reset, go to the 'get more help' section on that link

Posted on Aug 22, 2016 12:22 AM

Q: security questions

All replies

Helpful answers

by Michael McCranie,Helpful

Michael McCranie Aug 21, 2016 1:51 PM in response to ancaflorea
Level 3 (543 points)

Mac OS X

Aug 21, 2016 1:51 PM in response to ancaflorea

Go here if you forgot your answers.
If you forgot the answers to your Apple ID security questions - Apple Support
Hope this helps, best of luck to you.
Reply options

Link to this post

by ancaflorea,

ancaflorea Aug 21, 2016 2:08 PM in response to Michael McCranie
Level 1 (4 points)

Apple Pay

Aug 21, 2016 2:08 PM in response to Michael McCranie

I already try this but I can not reset them. It appears a message:"We do not have sufficient information to reset your security questions". Thank you anyway.
Reply options

Link to this post

by King_Penguin,Apple recommended

King_Penguin Aug 22, 2016 12:22 AM in response to ancaflorea
Level 10 (133,666 points)

iTunes

Aug 22, 2016 12:22 AM in response to ancaflorea

Contact Support in your country to get the questions reset, go to the 'get more help' section on that link
Reply options

Link to this post