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Helpful answers
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Aug 21, 2016 12:27 PM in response to Essence10by irina_w,Hi Essence10,
I understand the "Blood on the Dance Floor" video that you played today is not the same version as the video you purchased. If the original version of the video is still in the iTunes Store, you can re-download it.
If the original version of the video is not currently in the iTunes Store, but you have a backup of your iTunes Library on your computer, you may be able to access the video via Time Machine. See the section entitled "Restore specific files."
Use Time Machine to back up or restore your Mac
If you still cannot find the original video, contact the iTunes Store Support Team to see if they can locate it for you.
Take care,
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Aug 22, 2016 8:57 AM in response to irina_wby Essence10,I am working with a Dell computer. I do not have a Mac computer. Fortunately for me, I was able to find the original video on my Scan Disk Card Reader. How can I delete the video in ITunes and put the original video back into iTunes from the Scan Disk?
Thank you
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Aug 22, 2016 11:50 AM in response to Essence10by jameson.h,★HelpfulHello Essence10,
Thanks for your update.
If you have the original file on an SD card, I would suggest saving it to your computer, possibly in the Movies folder. Then, in iTunes for Windows, select File > Add to Library from the Menu bar.
iTunes 12 for Windows: Import music and video already on your computer
To delete the version of the video that you currently have in your iTunes Library, follow the steps below:
iTunes 12 for Windows: Delete songs, playlists, or other items
Delete an item from your library
Click the item to select it, and press the Delete key.Click Delete [item].
Do one of the following:
Remove the item only from your iTunes library: Click Keep File.
Delete the item from your computer: Click Move to Recycle Bin. The item is removed the next time you empty the Recycle Bin.
Since you are using a Windows computer, you may have your own strategies for backing up your data. This resource will provide specific instructions for backing up your iTunes media library:
Manage and back up your iTunes media library
Enjoy the rest of your day!
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Aug 22, 2016 11:56 AM in response to jameson.hby Essence10,Once I was able to put the video back into ITunes a few videos wouldn't play by Michael Jackson except for one I couldn't find on my Scan Disk. I purchase it on 1/3/15 "The Way You Make Me Feel", by Michael Jackson. So now how do I get this one back?
