ScubaRandy
Level 1
(4 points)
Q: Attaching USB keyboard freezes trackpad and internal keyboard
Hi everyone,
Spent an hour searching for a solution to this so hopefully it is not a repeat problem. I'm trying to use a wired USB keyboard (DYNEX model no: DX-WKBDSL) with my late 2011 MBP, but whenever I attach it and the Keyboard Setup Assistant pops up my internal trackpad immediately stops responding and my internal keyboard just beeps at me if I hit a key. This prevents me from hitting continue on the setup. If I unplug the USB keyboard, I immediately regain control of my internal input devices. USB hard drives and flash drives cause no problems. I need to be able to use my full usb keyboard so I have a ten key. Can anyone help me?
I've noticed you guys like the EtreCheck thing on here so I just ran it on my machine (obviously without my usb keyboard attached since that would freeze everything). Hope it helps!
EtreCheck version: 2.9.13 (267)
Report generated 2016-08-18 10:55:47
Download EtreCheck from https://etrecheck.com
Runtime 4:12
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
MacBook Pro (13-inch, Late 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro8,1
1 2.8 GHz Intel Core i7 CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 588
Intel HD Graphics 3000
Color LCD 1280 x 800
OS X El Capitan 10.11.6 (15G31) - Time since boot: about 31 days
APPLE HDD HTS547575A9E384 disk0 : (750.16 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 748.93 GB (559.33 GB free)
Core Storage: disk0s2 749.30 GB Online
MATSHITADVD-R UJ-8A8 ()
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
/System/Library/Extensions
[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.3.9 - 2016-07-18) [Support]
[not loaded] com.devguru.driver.PTUMWDrv (1.2.64230.128 - 2016-07-18) [Support]
[not loaded] com.lge.driver.LGEMobilSolutionFamily (1.5.4.0421 - 2016-07-18) [Support]
[not loaded] com.novatelwireless.kext.wwan (v3.0.24 (001) - 2016-07-18) [Support]
[not loaded] com.pantech.driver.PTRayUSBFamily (1.1.7.0616 - 2016-07-18) [Support]
[not loaded] com.sierrawireless.driver.SierraDevSupport (2.0.2.0 - 2016-07-18) [Support]
[not loaded] com.sierrawireless.driver.SierraFSCSupport (2.0.2.0 - 2016-07-18) [Support]
[not loaded] com.sierrawireless.driver.SierraFSRSupport (2.0.2.0 - 2016-07-18) [Support]
[not loaded] com.sierrawireless.driver.SierraHSRSupport (2.0.2.0 - 2016-07-18) [Support]
[not loaded] com.smithmicro.driver.SMSIWirelessModem (3.2.7 - 2016-07-18) [Support]
/System/Library/Extensions/LGEMobileSolutionFamily.kext/Contents/PlugIns
[not loaded] com.lge.driver.LGELTEBus (1.5.4.0421 - 2011-06-21) [Support]
[not loaded] com.lge.driver.LGELTEMdmControl (1.5.4.0421 - 2011-06-21) [Support]
[not loaded] com.lge.driver.LGELTEMdmData (1.5.4.0421 - 2011-06-21) [Support]
[not loaded] com.lge.driver.LGELTENicControl (1.5.4.0421 - 2011-06-21) [Support]
[not loaded] com.lge.driver.LGELTENicData (1.5.4.0421 - 2011-06-21) [Support]
/System/Library/Extensions/NovatelWirelessWWAN.kext/Contents/PlugIns
[not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMControl (v3.0.24 (001) - 2011-06-21) [Support]
[not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMData (v3.0.24 (001) - 2011-06-21) [Support]
[not loaded] com.novatelwireless.driver.3G (v3.0.24 (001) - 2011-06-21) [Support]
[not loaded] com.novatelwireless.driver.3GData (v3.0.24 (001) - 2011-06-21) [Support]
[not loaded] com.novatelwireless.driver.DisableAutoInstall (v3.0.24 (001) - 2011-06-21) [Support]
[not loaded] com.novatelwireless.driver.NWVBE (v3.0.24 (001) - 2011-06-21) [Support]
/System/Library/Extensions/PTRayUSBFamily.kext/Contents/PlugIns
[not loaded] com.pantech.driver.PantechBus (1.1.7.0616 - 2011-06-21) [Support]
[not loaded] com.pantech.driver.PantechCDFree (1.1.7.0616 - 2011-06-21) [Support]
[not loaded] com.pantech.driver.PantechCm (1.1.7.0616 - 2011-06-21) [Support]
[not loaded] com.pantech.driver.PantechMdmControl (1.1.7.0616 - 2011-06-21) [Support]
[not loaded] com.pantech.driver.PantechMdmData (1.1.7.0616 - 2011-06-21) [Support]
[not loaded] com.pantech.driver.PantechSer (1.1.7.0616 - 2011-06-21) [Support]
[not loaded] com.pantech.driver.QmiDriver (1.1.7.0616 - 2011-06-21) [Support]
/System/Library/Extensions/PTUMWDrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.PTUMWCDFree (1.2.64230.128 - 2011-06-21) [Support]
[not loaded] com.devguru.driver.PTUMWCSP (1.2.64230.128 - 2011-06-21) [Support]
[not loaded] com.devguru.driver.PTUMWDIAG (1.2.64230.128 - 2011-06-21) [Support]
[not loaded] com.devguru.driver.PTUMWMdmControl (1.2.64230.128 - 2011-06-21) [Support]
[not loaded] com.devguru.driver.PTUMWMdmData (1.2.64230.128 - 2011-06-21) [Support]
[not loaded] com.devguru.driver.PTUMWUSBMergeNub (1.2.64230.128 - 2011-06-21) [Support]
/System/Library/Extensions/SMSIWirelessModem.kext/Contents/PlugIns
[not loaded] com.smithmicro.driver.SMSIWirelessCDC (3.2.7 - 2011-06-21) [Support]
[not loaded] com.smithmicro.driver.SMSIWirelessSerial (3.2.7 - 2011-06-21) [Support]
[not loaded] 8 Apple tasks
[loaded] 145 Apple tasks
[running] 63 Apple tasks
[killed] 22 Apple tasks
22 processes killed due to insufficient RAM
[failed] com.apple.security.syspolicy.plist
[not loaded] 48 Apple tasks
[loaded] 150 Apple tasks
[running] 80 Apple tasks
[killed] 12 Apple tasks
12 processes killed due to insufficient RAM
[not loaded] com.adobe.AAM.Updater-1.0.plist (2014-02-01) [Support]
[loaded] com.google.keystone.agent.plist (2016-07-11) [Support]
[not loaded] com.oracle.java.Java-Updater.plist [Support]
[running] com.rosettastone.rosettastonedaemon.plist (2014-12-26) [Support]
[loaded] org.macosforge.xquartz.startx.plist (2014-08-11) [Support]
[loaded] com.adobe.SwitchBoard.plist (2012-06-10) [Support]
[failed] com.adobe.fpsaud.plist (2016-06-13) [Support]
[loaded] com.google.keystone.daemon.plist (2016-07-11) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[not loaded] com.oracle.java.Helper-Tool.plist [Support]
[loaded] org.macosforge.xquartz.privileged_startx.plist (2014-08-11) [Support]
[loaded] com.adobe.AAM.Updater-1.0.plist (2012-06-10) [Support]
[loaded] com.adobe.ARM.[...].plist (2013-11-11) [Support]
[loaded] com.adobe.ARM.[...].plist (2015-05-19) [Support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[running] com.spotify.webhelper.plist (2016-07-05) [Support]
[loaded] com.vladalexa.MagicPrefs.plist (2016-07-18) [Support]
smcFanControl Application (/Applications/smcFanControl.app)
Flux Application (/Applications/Flux.app)
Stickies Application (/Applications/Stickies.app)
[running] com.adobe.PDApp.AAMUpdatesNotifier.65632.B69CDC4F-01B7-4A73-8B33-DA81B56745F1
[running] com.eidac.smcFanControl2.63392
[running] com.etresoft.EtreCheck.108192
[running] com.microsoft.Excel.55392
[running] com.microsoft.Office365Service.60192
[running] com.microsoft.Word.56032
[running] com.microsoft.autoupdate.fba.2912
[running] org.herf.Flux.88992
[loaded] 435 Apple tasks
[running] 177 Apple tasks
[killed] 39 Apple tasks
AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2014-02-01) [Support]
FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-07-06) [Support]
QuickTime Plugin: 7.7.3 (2016-07-18)
AdobePDFViewerNPAPI: 11.0.11 - SDK 10.6 (2015-05-13) [Support]
AdobePDFViewer: 11.0.11 - SDK 10.6 (2015-05-13) [Support]
Flash Player: 22.0.0.192 - SDK 10.9 (2016-07-06) Outdated! Update
Default Browser: 601 - SDK 10.11 (2016-07-18)
SharePointBrowserPlugin: 14.4.5 - SDK 10.6 (2014-10-28) [Support]
Silverlight: 5.1.40728.0 - SDK 10.6 (2015-09-28) [Support]
DirectorShockwave: 12.2.0r162 - SDK 10.6 (2015-08-31) [Support]
JavaAppletPlugin: 15.0.1 - SDK 10.7 (2016-07-20) Check version
AdBlock - BetaFish, Inc. - https://getadblock.com (2015-11-22)
Flash Player (2016-06-13) [Support]
MagicPrefs (2012-10-17) [Support]
Time Machine not configured!
7% com.apple.WebKit.WebContent(4)
4% Safari
2% kernel_task
1% WindowServer
1% systemstatsd
754 MB com.apple.WebKit.WebContent(4)
523 MB kernel_task
303 MB Safari
123 MB mdworker(10)
90 MB softwareupdated
68 MB Free RAM
3.93 GB Used RAM (620 MB Cached)
406 MB Swap Used
MacBook Pro
ScubaRandy
Level 1
(4 points)
Actually I just finally figured it out, no thanks to any of you.
For anyone with a similar problem in the future, check your accessibility options in your settings. Under the "mouse and trackpad" section, you may have the "ignore built in trackpad when mouse or wireless trackpad is present" box checked. Uncheck it and the usb keyboard works. I don't know why it mistook my keyboard as either of those options, but at least I can use it now.
