dmcdonald33

Q: My 7th Gen Nano is recognized on one computer but not the other

My 7th Gen Nano is recognized on one computer but not the other.  I've gone through all the troubleshooting tips.  Different cables, try all the USB ports, uninstall/reinstall itunes, etc.  I have the most up to date itunes software.  I was able to connect the ipod to my back up computer and confirmed that I have the most up to date software on ipod also.  Since I was able to connect it, I also did a factory reset on the ipod, but it still would not connect to my primary computer.  Nothing has worked.  I think it must be a setting on my pc.  I'm running the most recent version of windows 10.  Any suggestions are welcome.  Thanks

iPod nano, Windows 10

Posted on Aug 21, 2016 7:31 AM

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Q: My 7th Gen Nano is recognized on one computer but not the other

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  • by lsjogren,

    lsjogren lsjogren Aug 22, 2016 4:37 PM in response to dmcdonald33
    Level 1 (4 points)
    iPod
    Aug 22, 2016 4:37 PM in response to dmcdonald33

    I just bought an Ipod Nano 7th generation and itunes won't recognize it.  Gone through all the standard troubleshooting (uninstall/install itunes, etc) and no luck.  My PC recognizes it, calls it "nano" but recognizes it as a USB mass storage device.  I talked to an apple support person for over an hour helping me troubleshoot it, finally they simply said it was a windows problem and I should contact Microsoft.

  • by lsjogren,

    lsjogren lsjogren Aug 22, 2016 5:13 PM in response to lsjogren
    Level 1 (4 points)
    iPod
    Aug 22, 2016 5:13 PM in response to lsjogren

    I finally got mine to work.  I used the steps Apple lists under

    Manually update the Apple Mobile Device USB Driver

  • by dmcdonald33,Solvedanswer

    dmcdonald33 dmcdonald33 Aug 22, 2016 5:41 PM in response to lsjogren
    Level 1 (9 points)
    iPod
    Aug 22, 2016 5:41 PM in response to lsjogren

    Me too!  I found a link that helped me: 

     

    https://support.apple.com/en-us/HT204275

     

    Apparently not only do you need to uninstall itunes, but you also have to uninstall a number of other apple apps/software and in a certain order.

     

    se the Control Panel to uninstall iTunes and related software components in the following order:

    iTunes

    Apple Software Update

    Apple Mobile Device Support

    Bonjour

    Apple Application Support 32-bit

    Apple Application Support 64-bit

    On some systems, iTunes might install two versions of Apple Application Support. This is expected. If both are present, be sure to uninstall both versions.

     

    Cheers!