HT201209: Redeem iTunes or Apple Music Gift Cards and content codes

Learn about Redeem iTunes or Apple Music Gift Cards and content codes
missgayunicorn00
Level 1 (4 points)
iPod

Q: iTunes card cancellation

I just got an iTunes gift card and when I plug in the numbers and letters and hit submit or whatever it says, it says that the gift certificate entered has been cancelled. I haven't even used it yet! Help!

Posted on Aug 22, 2016 5:37 PM

by King_Penguin,Apple recommended
King_Penguin King_Penguin
Level 10 (132,655 points)
iTunes
A:

The message is that it's been 'cancelled', not that it hasn't been activated properly ? Have you tried going back to the store that you bought it from ? If they can't / won't help try contacting iTunes Support, use the 'contact us' link at the bottom right of every page on here - they are likely to want to see images of the front and back of the card and its receipt

Posted on Aug 22, 2016 11:13 PM

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missgayunicorn00

Q: iTunes card cancellation

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  • by King_Penguin,Apple recommended

    King_Penguin King_Penguin Aug 22, 2016 11:13 PM in response to missgayunicorn00
    Level 10 (132,655 points)
    iTunes
    Aug 22, 2016 11:13 PM in response to missgayunicorn00

    The message is that it's been 'cancelled', not that it hasn't been activated properly ? Have you tried going back to the store that you bought it from ? If they can't / won't help try contacting iTunes Support, use the 'contact us' link at the bottom right of every page on here - they are likely to want to see images of the front and back of the card and its receipt