Q: Iphone problem

I just got a 6S today and a couple hours later the screen turned black and then green and then blue and then white and i tried to restore it and update it on iTunes on my laptop but it keeps saying errors. Now it is stuck on the apple logo and has the line under it like when you're updating it. it will turn off but it will just go back to the logo screen.

iPhone 6s, iOS 9.3.3

Posted on Aug 22, 2016 9:22 PM

I have this question too

ChrisJ4203

Level 9 (58,043 points)

iPhone

See this support document for update and restore error codes. Get help with iOS update and restore errors - Apple Support

The error 6 is usually a security software issue. Follow the troubleshooting instructions in the support document to correct your issue.

Posted on Aug 22, 2016 9:30 PM

Q: Iphone problem

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by ChrisJ4203,

ChrisJ4203 Aug 22, 2016 9:24 PM in response to madds411
Level 9 (58,043 points)

iPhone

Aug 22, 2016 9:24 PM in response to madds411

madds411 wrote:

I just got a 6S today

i tried to restore it and update it on iTunes on my laptop but it keeps saying errors.

If you purchased this new, you can return it if necessary, or you have warranty on the device.
What was the exact text of the error?
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by madds411,

madds411 Aug 22, 2016 9:28 PM in response to ChrisJ4203
Level 1 (4 points)

iPhone

Aug 22, 2016 9:28 PM in response to ChrisJ4203

the number was 6
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by ChrisJ4203,Apple recommended

ChrisJ4203 Aug 22, 2016 9:30 PM in response to madds411
Level 9 (58,043 points)

iPhone

Aug 22, 2016 9:30 PM in response to madds411

See this support document for update and restore error codes. Get help with iOS update and restore errors - Apple Support

The error 6 is usually a security software issue. Follow the troubleshooting instructions in the support document to correct your issue.
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by madds411,

madds411 Aug 22, 2016 9:36 PM in response to ChrisJ4203
Level 1 (4 points)

iPhone

Aug 22, 2016 9:36 PM in response to ChrisJ4203

It's still not working
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by ChrisJ4203,Apple recommended

ChrisJ4203 Aug 22, 2016 9:39 PM in response to madds411
Level 9 (58,043 points)

iPhone

Aug 22, 2016 9:39 PM in response to madds411
Continue reading...........

Check your security software
If you see error 9, learn what to do.
If you see errors 2, 4, 6, or 1611 check for issues with third-party security software. Also check for USB connection issues.
If you still see an error message, contact Apple Support.

Contact Apple Support.
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Q: Iphone problem

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by ChrisJ4203,

by madds411,

by ChrisJ4203,Apple recommended

by madds411,

by ChrisJ4203,Apple recommended

Check your security software

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