Sixdgritt

Q: Purchased ringtones disappearing

after updating to iOS 8.1.1 I have lost ringtones that I've purchased. I'm using an iPhone 5 and i really don't want to have to keep buying ringtones over and over again if they are disappearing. I checked in iTunes for purchased ringtones and they aren't showing up.

iPhone 5, iOS 8.1

Posted on Nov 20, 2014 2:38 PM

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Q: Purchased ringtones disappearing

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  • by soosoo5715,

    soosoo5715 soosoo5715 Dec 17, 2014 5:53 PM in response to Sixdgritt
    Level 1 (0 points)
    Dec 17, 2014 5:53 PM in response to Sixdgritt

    I've the same issue here...purchased a ringtone 2 times. Please fixed this issue asap!

  • by Makat,

    Makat Makat Dec 18, 2014 6:39 AM in response to Sixdgritt
    Level 1 (0 points)
    Dec 18, 2014 6:39 AM in response to Sixdgritt

    I was experiencing same issue.  This process worked for me but took a long time to download.

     

    http://support.apple.com/en-us/HT204076

  • by EllePacheco,Apple recommended

    EllePacheco EllePacheco Jan 14, 2015 8:11 AM in response to RDFortune
    Level 1 (7 points)
    Jan 14, 2015 8:11 AM in response to RDFortune

    Restore your tones using iTunes

    If your tones appear in the Tones view of your iTunes library on your Mac or PC, you can sync them back to your iPhone, iPad, or iPod touch. Make sure that you have the latest version of iTunes, then follow the steps below.

    1. Connect your iPhone, iPad, or iPod touch to your computer.
    2. Locate your device.
    3. Under Settings, click Tones.
    4. Make sure that the box next to Sync Tones is checked.
    5. Click Sync to sync your tones back to your device.

    Repeat these steps on each of your affected devices.

    Restore your tones from the iTunes Store

    If you purchased your tones on your iPhone, iPad, or iPod touch and never synced them to your computer, you can restore your tones directly to your device from the iTunes Store using the steps below.If your device already contains previously purchased tones that you synced or restored to your device from iTunes on your Mac or PC, turn off Sync Tones in iTunes before completing the steps below. Otherwise, you might download duplicate tones to your device.

    1. Open Safari on your iPhone, iPad, or iPod touch.
    2. Go to itunes.com/restore-tones.
    3. Sign in with your Apple ID.
    4. Tap Restore. You'll see a message that reads: "This may take a while. You can continue to use this device while we prepare your tones. You will be sent a push notification when they are ready to download."
    5. Tap Done.
    6. When you receive the notification on your device, tap Download, or, if you receive the notification on your lock screen, swipe to download.* All of your tones will download, including any that are explicit.
    7. Check to make sure that your tones are now on your device:
      Ringtones: Tap Settings > Sounds > Ringtone.
      Alert tones: Tap Settings > Sounds > Text Tone (or any other alert listed).
      If you assigned purchased tones to your contacts, these will also be restored.
  • by CLS63_OMG,

    CLS63_OMG CLS63_OMG Aug 23, 2016 7:47 AM in response to EllePacheco
    Level 1 (4 points)
    iTunes
    Aug 23, 2016 7:47 AM in response to EllePacheco

    I tried your first suggestion.   S U C C E S S !    Thanks for posting this and making the instructions clear and concise.

    *Apple, you're supposed to make my life easier - not more difficult!

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