Q: iTunes error 9
Hello,
Everything started at the attempt of update from 9.3.3 to .4 on an iPhone 6. It failed, restarted itself and wanted iTunes connection. After connecting it wants a complete reimage, but after it writes the firmware and would jump to next step restore of iPhone, it breaks up with Error 9.
I did all of the troubleshooting of the KB(other cable, other usb, other PC, clean windows w/o any anti virus just for a test, even tried with the cable of a co-worker who bought his phone several days ago.
Now it is stuck in the recovery mode and endlessly loops in the restore-error-restore circle.
Any suggestions?
iPhone 6, iOS 9.3.4
Posted on Aug 23, 2016 9:17 AM
If you have already tried all the basic steps here:
If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support
then I would use the contact us link near the bottom of that page. Either get online support or make a Genius Bar reservation at an Apple Store near you:
Posted on Aug 23, 2016 12:05 PM