sptechman

Q: home sharing

i cannot copy content from my shared library - i cannot drag it or find a way of copying it

iPhone 6

Posted on Aug 22, 2016 3:00 PM

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Q: home sharing

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  • by steven_a1,

    steven_a1 steven_a1 Aug 23, 2016 1:13 PM in response to sptechman
    Community Specialists
    Aug 23, 2016 1:13 PM in response to sptechman

    How are you doing, sptechman?

     

    Thank you for joining us here in the Apple Support Community and posting about the issue you're running into with not being able to copy content from the library while using Home Sharing.  No worries, let's get to the bottom of this so that you're able to get that content in the place that you want it.  

     

    Take a look at this article and the steps that it gives to be able to import things from that other iTunes library: iTunes 12 for Windows: Use Home Sharing to import items from another iTunes library

     

    If you do run into any other issues when it comes to Home Sharing, this article should get it taken care of: Get help with Home Sharing

     

    Make it a great day!

  • by sptechman,

    sptechman sptechman Aug 25, 2016 3:58 AM in response to steven_a1
    Level 1 (8 points)
    Apple Music
    Aug 25, 2016 3:58 AM in response to steven_a1

    Thank you for your reply - I found this in the help section

     

    My issue is once the owners library is open there is no box to click to

    import the songs and no setting button either- so I have no way of getting

    the songs

     

    How do I get the box up ?

     

    On Tuesday, 23 August 2016, Apple Support Communities Updates <

  • by alex_oz,

    alex_oz alex_oz Aug 25, 2016 5:20 AM in response to sptechman
    Community Specialists
    Aug 25, 2016 5:20 AM in response to sptechman

    Thank you for trying those and following up!  Since it seems like it isn't giving you the normal options on being able to click on Show in the pop-up menu at the bottom, the best bet would be to contact Apple Support.  Use this link to get things started: Contact Apple Support

     

    Cheers!