Q: support forum message error: "The message contains invalid characters."

Yes, and invalid words. This is due to some being ruled out due to recent spates of spam.

See if you can edit the report to just the errors you are getting.

I have alerted the hosts you are having this issue.

This MAY be totally unrelated - but maybe not.

The SiteWare is particular about some characters under some circumstances. I have not been alerted like you were, but I have seen this when posting screenshots Using an add-on to my browser that put's the "Title" of the page grabbed into the filename it saves...

All ASC pages have

" ... | Apple Support Communities " at the end of the title

the " | " (vertical 'stroke') is an illegal character in a filename for POSTING to the server -  and there are others

* the file " ASC | ASC.png " is the same image as the 1st picture I posted - I just changed the name to illustrate

What is good for the Finder may not be good for the server or the software running these forums.

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hello! I am also getting the same message when I try to post the error report. Can you suggest which characters to remove to edit out the report?I have removed * but question still won't post.

Loren2110 wrote:

 

hello! I am also getting the same message when I try to post the error report. Can you suggest which characters to remove to edit out the report?I have removed * but question still won't post.

Loren

Other threads here have recommended pasting the report into TextEdit > save as an RTF > upload to some cloud drive > post the shared link to it.

Many here use DropBox - http://dropbox.com - OR - PasteBin - http://pastebin.com/ < PasteBin has an "add-on" for all major browsers

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Thank you very much

You're welcome. Good luck with your issue. - ÇÇÇ

UGH my safari  isn't working and I attempted to post a crash report.. only got "Contains invalid characters".

This is common. Crash reports have characters that ARE allowed on local Finder paths but NOT on InterWeb directories

Post the report to > http://pastebin.com/ < then post the link to that Paste

I will use this immediately! Thanks for the help

No problem. Best luck with your issue.

I dont seem to be able to reply any ticket

You have tacked onto a VERY OLD thread = not recommended

Start your own New Discussion

Top right of any ASC page = POST > Discussion

We need much more information to give you specific help. Tell us step-by-step, in detail what your actions are.

Tell us a Story

- with a beginning, a middle and end. We need to understand everything that you know and have experienced.

If this issue is new, tell us what immediately preceded its onset - add software, upgrade or update? New equipment?

Quoted from  Apple's "How to write a good question"

   To help other members answer your question, give as many details as you can.

• Include your product (device) name and specs such as processor speed, memory, and storage capacity. Please do not include your Serial Number, IMEI, MEID, or other personal information.
• Provide the version numbers of your operating system and relevant applications, for example "OS X 10.4.11" or "Safari 4.1.3".
• Describe the problem, and include any details about what seems to cause it.
• List any troubleshooting steps you've already tried, or temporary fixes you've discovered.

For a detailed "coaching", please see the User Tips Help us to help you on these forums and Writing an effective Apple Support Communities question

"Keep It Short and Simple" - Take your time... but be thorough - ÇÇÇ