pollywog23

Q: voice said fraud and froze up what do i do?

safari froze up and a voice cam on saying there was fraud software download or i visited a site  and the copmuter is at risk.. and not to close page. i didnt even try to, i know none of the windows will close  or even change or one to the next my email has a yellow triangle by it and im using google incognito? i didnt try anything to touble shoot cause i dont know much about mac's.  os x el captain  ver.. 10.11.16

 

what should i do? is my computer invected ? how can i fix it if so?

 

~ thanks

MacBook Pro with Retina display, OS X El Capitan (10.11.6)

Posted on Aug 23, 2016 9:48 PM

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Q: voice said fraud and froze up what do i do?

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  • by Kappy,

    Kappy Kappy Aug 23, 2016 10:23 PM in response to pollywog23
    Level 10 (270,411 points)
    Desktops
    Aug 23, 2016 10:23 PM in response to pollywog23

    I think that was a scam. Your computer isn't infected, but if you now having problems using Safari, then:

     

    Fixing Safari from Pop-ups

     

    [The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.]

     

    Fix Some Browser Pop-ups That Take Over Safari

     

    Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.

     

    Quit Safari

     

    Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.

     

    Relaunch Safari

     

    If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.

     

    This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.

     

    Fixes for Adware and Pop-ups

     

    1. Malwarebytes
    2. DetectX 2.11
    3. Remove adware that displays pop-up ads and graphics on your Mac
    4. Stop pop-up ads and adware in Safari - Apple Support
       

    [Please ignore remarks such as “Don't use any kind of "anti-virus" or "anti-malware" product on a Mac.“ Such remonstrations are an exaggeration. They may be needed in some situations, but need not be installed or used for all circumstances. Furthermore, adware removal programs make the job of removal much easier. They require no permanent installation to remove adware or other types of malware. They do no damage, and they don’t make you more vulnerable to attack.]