getlm00

Level 1 (8 points)

Apple Watch

Q: Notifications not working for certain apps. ex Capital One

I am unable to get sounds or Haptics to work with the Capital One app. The notification is there, but no alert is given.

I have the alerts mirroring my iPhone

I tried both Banners and Alerts, but no physical notification of the alert is given.

Any Ideas?

MacBook Pro with Retina display, OS X Mavericks (10.9.5), Time Machine - Full Backup Issue

Posted on Aug 23, 2016 12:24 PM

I have this question too

Q: Notifications not working for certain apps. ex Capital One

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by Carolyn Samit,

Carolyn Samit Aug 23, 2016 1:56 PM in response to getlm00
Level 10 (120,969 points)

Apple Music

Aug 23, 2016 1:56 PM in response to getlm00

Hi,

Check out the instructions in the support article > About notifications on your Apple Watch - Apple Support
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by getlm00,

getlm00 Aug 23, 2016 2:48 PM in response to getlm00
Level 1 (8 points)

Apple Watch

Aug 23, 2016 2:48 PM in response to getlm00

Thanks Carolyn,

The link didn't help, I get other alerts and haptics, even from other credit card apps like Discover. It could be an issue with Capital One App, but I don't know who to ask.
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by Jonathan UK,

Jonathan UK Aug 23, 2016 3:33 PM in response to getlm00
Level 7 (31,490 points)

Apple Watch

Aug 23, 2016 3:33 PM in response to getlm00
Hi

On your iPhone, go to: Settings > Notifications > Capital One - check that the following are enabled:

Allow Notifications
Show in Notification Centre
Sounds
Show on Lock Screen
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by getlm00,

getlm00 Aug 23, 2016 4:26 PM in response to Jonathan UK
Level 1 (8 points)

Apple Watch

Aug 23, 2016 4:26 PM in response to Jonathan UK

Hi Jonathan,

Yes, I confirmed all settings you mentioned above, still no help.
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by Jonathan UK,

Jonathan UK Aug 24, 2016 1:38 AM in response to getlm00
Level 7 (31,490 points)

Apple Watch

Aug 24, 2016 1:38 AM in response to getlm00

There may be an issue with the app (another Apple Watch app was recently not providing sounds or haptic alerts, until the issue was advised to and rectified by the app developer).

I suggest that you contact Capital One to advise them of your issue and seek assistance:

https://www.capitalone.com/contact/credit-cards/

More information:
https://itunes.apple.com/us/app/capital-one-mobile/id407558537?mt=8
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