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wadefromglenwood springs

Q: why does mail send an email twice very time I send once?

Every time I send an email, Mail sends it twice. This can be annoying to the recipients and I'd like to resolve it.

The recipient receives two emails and I sent one so there is a duplicate each time at their end. Using hotmail account on my end.

 

Thanks in advance

MacBook Air, OS X El Capitan (10.11.6)

Posted on Aug 23, 2016 5:46 PM

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Q: why does mail send an email twice very time I send once?

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  • by JayB.,

    JayB. JayB. Aug 24, 2016 9:37 AM in response to wadefromglenwood springs
    Community Specialists
    Aug 24, 2016 9:37 AM in response to wadefromglenwood springs

    Hi wadefromglenwood springs,

    I understand that it can be quite annoying when duplicate emails are sent to your recipient, when you only intended one to be sent off. In my previous experience with this type of issue, it is usually caused by an alias email address being used along with the original email address. In this case, if you are using the Mail app on your Mac and have both the hotmail.com address and it's alias as a separate account. When emails are sent from either the primary or alias address, both accounts will send the same email. 

     

    To resolve, you should remove one of the accounts, whether primary or alias from the Mail app using the steps in the following support article: Mail (El Capitan): Set up Mail with your email accounts You can also disable them temporarily so when sending an email from either account, the other should be disabled while sending. This should alleviate the duplicate emails being sent off.

    Thank you for using Apple Support Communities to post your question. Have a nice day.

  • by wadefromglenwood springs,

    wadefromglenwood springs wadefromglenwood springs Aug 24, 2016 4:54 PM in response to JayB.
    Level 1 (4 points)
    Mac OS X
    Aug 24, 2016 4:54 PM in response to JayB.

    Jay,

     

    I do not have an alias account. There is only the one @hotmail account that I am aware of. So not sure where to go with it. Peculiar, indeed. This was not an issue with Yosemite, but since El Capitan it cropped up. I deleted the mail account and went through the setup procedure again and it was resolved for a few days and returned.

     

    Appreciate the response...