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Yuki Matsuura

Q: I can not turn on fitness tracking

I can not turn on fitness tracking

even in the Apple watch app on iPhone,

motion fitness is on. 

Apple Watch, iOS 9.3.4

Posted on Aug 24, 2016 10:41 AM

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Q: I can not turn on fitness tracking

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  • Helpful answers

  • by Jonathan UK,Apple recommended

    Jonathan UK Jonathan UK Aug 24, 2016 10:49 AM in response to Yuki Matsuura
    Level 7 (30,451 points)
    Apple Watch
    Aug 24, 2016 10:49 AM in response to Yuki Matsuura

    Hi

     

    Check that you have set up the Activity app on your watch:

     

    • When viewing the time on your watch face, tap on the Activity rings icon / complication, or;
    • Go the Home screen (via a single press of the Digital Crown) and tap on the Activity app icon (coloured rings).

     

    To get started, you will need to enter some personal information.

     

    Also check these settings:

     

    • On your iPhone, go to: Settings > Privacy > Motion & Fitness - check that both Fitness Tracking and Health are enabled.
    • On your iPhone, in the Watch app, go to: My Watch > Privacy > Motion & Fitness - check that Heart Rate and Fitness Tracking are both enabled.
    • On your iPhone, in the Watch app, go to: My Watch > General > Wrist Detection - turn this on.
    • If you have also enabled Passcode, unlock your watch after placing it on your wrist.

     

    More information:

    Use the Activity app on your Apple Watch - Apple Support

    https://help.apple.com/watch/#/apd3bf6d85a6