AmitBidhyarthi
Level 1 (4 points)
Notebooks

Q: HELP!!!! MACBOOK PRO (Retina 13", Late 2013) KEEPS SHUTTING DOWN AFTER BEING UNPLUGGED BUT SHOWS 100% BATTERY CHARGE WHILE PLUGGED

HELP!!!! MACBOOK PRO (Retina 13", Late 2013) KEEPS SHUTTING DOWN AFTER BEING UNPLUGGED BUT SHOWS 100% BATTERY CHARGE WHILE PLUGGED


Macbook model number: A1502

EMC 2678

Serial: C02MC5NWFH00


Battery Information:

 

  Model Information:

  Serial Number: D8****YAP

  Manufacturer: SMP

  Device Name: bq20z451

  Pack Lot Code: 0

  PCB Lot Code: 0

  Firmware Version: 702

  Hardware Revision: 000a

  Cell Revision: 379

  Charge Information:

  Charge Remaining (mAh): 5731

  Fully Charged: No

  Charging: Yes

  Full Charge Capacity (mAh): 5789

  Health Information:

  Cycle Count: 466

  Condition: Normal

  Battery Installed: Yes

  Amperage (mA): 447

  Voltage (mV): 12892

 

System Power Settings:

 

  AC Power:

  System Sleep Timer (Minutes): 0

  Disk Sleep Timer (Minutes): 10

  Display Sleep Timer (Minutes): 8

  Wake on AC Change: No

  Wake on Clamshell Open: Yes

  Wake on LAN: Yes

  AutoPowerOff Delay: 14400

  AutoPowerOff Enabled: 1

  Current Power Source: Yes

  DarkWakeBackgroundTasks: 1

  Display Sleep Uses Dim: Yes

  Hibernate Mode: 3

  PrioritizeNetworkReachabilityOverSleep: 0

  Standby Delay: 10800

  Standby Enabled: 1

  Battery Power:

  System Sleep Timer (Minutes): 15

  Disk Sleep Timer (Minutes): 10

  Display Sleep Timer (Minutes): 15

  Wake on AC Change: No

  Wake on Clamshell Open: Yes

  AutoPowerOff Delay: 14400

  AutoPowerOff Enabled: 1

  DarkWakeBackgroundTasks: 0

  Display Sleep Uses Dim: Yes

  Hibernate Mode: 3

  Reduce Brightness: Yes

  Standby Delay: 10800

  Standby Enabled: 1

 

Hardware Configuration:

 

  UPS Installed: No

 

AC Charger Information:

 

  Connected: Yes

  ID: 0x0921

  Wattage (W): 60

  Family: 0x0085

  Serial Number: 0x009ca42a

  Charging: Yes

 

Power Events:

 

Repeating Events:

 

  Type: Wake or Power On

  Time: 08:00 weekends only

 

  Type: Shut Down

  Time: 05:00 weekends only

 

 

 

As you can see that the Battery Cycle is not even half reached. I have tried the SMC resetting but that din't help either.

 

Thanks in advance.

 

 

<Personal Information Edited by Host>

iMac, OS X Mavericks (10.9.1), null

Posted on Aug 25, 2016 9:14 AM

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AmitBidhyarthi

Q: HELP!!!! MACBOOK PRO (Retina 13", Late 2013) KEEPS SHUTTING DOWN AFTER BEING UNPLUGGED BUT SHOWS 100% BATTERY CHARGE WHILE PLUGGED ... more

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  • Helpful answers

  • by steven_a1,

    steven_a1 steven_a1 Aug 24, 2016 12:08 PM in response to AmitBidhyarthi
    Community Specialists
    Aug 24, 2016 12:08 PM in response to AmitBidhyarthi

    Hello AmitBidhyarthi,

     

    Thanks for using Apple Support Communities. 

     

    I see that your MacBook Pro is shutting down after you unplug the battery, even though the MacBook Pro is charged to 100%. That's certainly something that I wouldn't want to have happening. I'm happy to help you in finding the best resolution to this battery issue. 

     

    First, start your computer into safe mode, and test to see if you get the same shutdown issue. Starting up in “safe mode” may help you diagnose problems you’re having with your Mac. Use OS X Mavericks: Start up in safe mode, specifically, this section:

     

    1. Shut down your Mac and wait 10 seconds.
    2. Press the power button.
    3. Immediately after you hear the startup tone, hold down the Shift key. 

      You should press the Shift key as soon as possible after you hear the startup tone, but not before.

    4. Release the Shift key when you see the gray Apple logo and progress indicator (spinning gear).

    To leave safe mode, restart your Mac normally without holding down any keys during startup.

     

    If you experience the same issue in safe mode, create a new user on your Mac, and then test to see if you get the same shutdown result there. Creating and testing in a new user can help isolate this issue to the current user, and the entire system. Use OS X Mavericks: Set up users on your Mac, specifically, this section:

     

    Add a user

    1. In Users & Groups preferences, click Add (+) below the list of users.
    2. Choose the type of user you want to create from the New Account pop-up menu. 

      Be sure you know the different user types before you choose. For descriptions, see:

       

      About users, administrators, groups, and guests

    3. Type a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later.
    4. Enter a password for the user, then enter it again to verify. Using a password hint is recommended to help the user remember his or her password.
    5. Click Create User.

     

    Best Regards. 

  • by AmitBidhyarthi,

    AmitBidhyarthi AmitBidhyarthi Aug 25, 2016 9:35 AM in response to steven_a1
    Level 1 (4 points)
    Notebooks
    Aug 25, 2016 9:35 AM in response to steven_a1

    Hello Steven,

    Thank you for responding.

     

    Unfortunately the problem remains the same after both steps you mentioned.

    Plus, another problem I am experiencing is this glitch like display.

  • by sarah_s1,

    sarah_s1 sarah_s1 Aug 25, 2016 10:32 AM in response to AmitBidhyarthi
    Community Specialists
    Aug 25, 2016 10:32 AM in response to AmitBidhyarthi

    Greetings AmitBidhyarthi,

     

    Thank you for trying those steps. We have a couple more steps that we'd like you to try. 

     

    First, please use the following article to make sure that you have a backup of your Mac's important data with Time Machine:

    Use Time Machine to back up or restore your Mac

     

    Please make sure that your backup is on an external source, i.e. external hard drive. 

     

    Then, use How to reinstall OS X to start into recovery, erase your hard disk, and then perform a new install of OS X, specifically, this section:

     

    1. Start up from OS X Recovery by holding Command-R immediately after turning on or restarting your Mac. Release the keys when you see the Apple logo. Startup is complete when you see the OS X Utilities window.
       
    2. If you do want to erase your disk before reinstalling OS X, open Disk Utility from the OS X Utilities window, then use Disk Utility to erase the disk. Quit Disk Utility when done. 
       
    3. Choose Reinstall OS X from the OS X Utilities window, then follow the onscreen instructions.
      This installs the latest version of OS X that was previously installed on your Mac.

     

    Once the installation is complete, please test, and see if you get the same shutdown issue. 

     

    Cheers. 

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Aug 25, 2016 11:20 AM in response to AmitBidhyarthi
    Level 9 (52,147 points)
    Mac OS X
    Aug 25, 2016 11:20 AM in response to AmitBidhyarthi

    Run an Apple Hardware Test:

     

    https://support.apple.com/en-us/HT201257

     

    Note that an error free AHT is not conclusive.

     

    Ciao.

  • by AmitBidhyarthi,

    AmitBidhyarthi AmitBidhyarthi Aug 28, 2016 5:32 AM in response to sarah_s1
    Level 1 (4 points)
    Notebooks
    Aug 28, 2016 5:32 AM in response to sarah_s1

    Hey Sarah,

    Thanks for responding.

    I am currently stuck in "internet recovery" stage.

    I am in a place where the internet speed feels like an abuse. I looked around and figured that the reinstallation of osx is possible without internet. Is that correct?

     

    El Capitan is about 6 GB?

     

    Is it possible to download the osx in a windows computer and with the help of flash drive/memory stick bring it to my Mac and do the installation? I have a friend where I could put the osx to download and in few days I could get it.

     

    Please tell me it is indeed possible or please tell me a way to do it without internet at home.

     

    Thank you. And sorry for the mess. I hope you can help me. I am in a rather rural place for a research and not having my Mac for past 10 days has not be easy.