Q: please help,my sister gave me my ipad and she forgot the apple id she used to activate the ipad and all of a sudden i was using sn ... please help,my sister gave me my ipad and she forgot the apple id she used to activate the ipad and all of a sudden i was using snapchat then my ipad activation lock and i cant use my ipad what should i do to use my ipad? more
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Helpful answers
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Aug 24, 2016 1:51 PM in response to jasonakp03by King_Penguin,Is she still logged into the account anywhere so that she can look it up ? Or does she have any of the account's downloads in her computer's iTunes library so that she can do 'get-info' on them and see the id ? If not has she tried : If you forgot your Apple ID - Apple Support ?
If she still can't find it, and if she was the original purchaser of the iPad (i.e. it wasn’t bought used) then she could try going to an Apple Store (she should make a Genius Bar appointment if she does) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it
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Aug 24, 2016 1:51 PM in response to jasonakp03by Rysz,If you forgot your Apple ID password - Apple Support
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Aug 24, 2016 1:52 PM in response to jasonakp03by Carolyn Samit,It's not possible to use the iPad with an Activation Lock enabled especially without the Apple ID and password.
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Aug 24, 2016 1:53 PM in response to jasonakp03by TOBALL,hi tell your sister to go on iforgot.apple.com, she must reset her password and try to recover the apple id account. She can also contact Apple care for support. https://iforgot.apple.com/password/verify/appleid