Fred_317

Q: I am extremely confused

Greetings,

I contacted apple support twice to help me because I forgot my security questions and they kept asking me what they are when the whole reason I called is because I don't know it. Then one of the "experts" told me to send valid proof of purchase for my device, not even related to the reason that I called. Seriously can you get some people with an IQ of over 80 to help me solve this problem? Anyways my question is, why do I need to send valid proof of purchase for my device? How does that even relate to the security questions of my Apple Id? 

Thanks

Apple Id, Other OS, Apple Id

Posted on Aug 24, 2016 4:59 PM

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Q: I am extremely confused

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  • Helpful answers

  • by Kappy,Helpful

    Kappy Kappy Aug 24, 2016 5:35 PM in response to Fred_317
    Level 10 (270,278 points)
    Desktops
    Aug 24, 2016 5:35 PM in response to Fred_317

    Because you can be anybody trying to access someone else's account. The person on the phone has no earthly idea who you are or if you are a legitimate owner. This security is needed in order to safeguard your data and your account.

     

    Forgotten Security Questions

     

    1. If you forgot the answers to your Apple ID security questions - Apple Support
    2. Apple ID- All about Apple ID security questions
    3. Contact Apple for help with Apple ID account security - Apple Support
    4. Security questions
  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Aug 24, 2016 5:23 PM in response to Fred_317
    Level 5 (7,558 points)
    Notebooks
    Aug 24, 2016 5:23 PM in response to Fred_317

    Apple is requiring you to PROVE that you are who you say you are - not a thief who is trying to access your stuff. Whatever they require is what they require of everyone. Apparently you are mistaking sticking with policy for low IQ

  • by Fred_317,

    Fred_317 Fred_317 Aug 24, 2016 5:44 PM in response to Kappy
    Level 1 (8 points)
    Aug 24, 2016 5:44 PM in response to Kappy

    I don't think you got what I meant, the operator sent me an email asking for a receipt of my device, I called because I forgot my security questions.

    Edit: I've got quite a lot of apple devices, I called on an android device. Which device's receipt is the operator asking for do you think?

    Sorry if I sound rude but thanks.

  • by Kappy,

    Kappy Kappy Aug 24, 2016 5:44 PM in response to Fred_317
    Level 10 (270,278 points)
    Desktops
    Aug 24, 2016 5:44 PM in response to Fred_317

    I provided a list of possible solutions for forgetting your security questions and answers that do not require you to return an email. If you don't take the time to read all of what is offered to you before criticizing the reply, then you need to review your ideas about low IQ.

  • by Fred_317,

    Fred_317 Fred_317 Aug 24, 2016 5:52 PM in response to Kappy
    Level 1 (8 points)
    Aug 24, 2016 5:52 PM in response to Kappy

    Alright, I tried all of the links you listed, most led to the same site.

    Did not find a solution, thanks for your help anyways.

  • by babowa,

    babowa babowa Aug 24, 2016 7:59 PM in response to Fred_317
    Level 7 (31,893 points)
    iPad
    Aug 24, 2016 7:59 PM in response to Fred_317

    I don't think you got what I meant, the operator sent me an email asking for a receipt of my device, I called because I forgot my security questions.

     

    Yes, we got what you meant - low IQ and all.

     

    Apple needs proof that you actually own the device you are referring to. You could be Joe Bloe who found someone's device and is trying to bypass the built in security. So, pick one of your Apple devices - preferably the one you were using when trying to access whatever it is you were trying to access - and send them a copy of your purchase receipt.

  • by rccharles,

    rccharles rccharles Aug 25, 2016 10:19 AM in response to Fred_317
    Level 6 (8,464 points)
    Classic Mac OS
    Aug 25, 2016 10:19 AM in response to Fred_317

    If you forgot the answers to your Apple ID security questions - Apple Support?

     

    All this security stuff is getting annoying.  I made a long and complex password.  All of a sudden my yahoo account was asking for my password and the answer to my security question which I didn't know .

     

    Now, I write down on a piece of paper all the answers I give when I get a new account.  ... a pain indeed. When I select the name of your pet, I give the color of my first car.  Don't make the answers to your security questions easy to guess.

     

    R

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Aug 25, 2016 11:23 AM in response to rccharles
    Level 5 (7,558 points)
    Notebooks
    Aug 25, 2016 11:23 AM in response to rccharles

    We must use what the spies call "tradecraft"...

    We cannot be expected to have Eidetic_memory so we must write stuff down and hide it where only we know where it is - OR - get our passphrase and such from a book on our bookshelf, writing down only the page, line, position in the line & number of words "numbers"

    I only need to remember Time Enough for Love (not real, an example) - then randomly pick a page, random pick a line, etc.

    My Sticky Note would look simply like this - stuck in my desk drawer ("in plain sight" for all intents and purposes)

         137 9 3 4


    PS: If you need "numbers" for a "passCODE", pick a "word" that yoou can remember or is on something on your wall or bookshelf - then use the 'position' in the alphabet to get the numbers

    BLACK

         2 12 1 3 1[1] = 2 1 2 1 3 1 -- maybe a bad example since it looks a little repetitive, but you get the idea

         B L  A C  K