vikutoru

Level 1 (4 points)

iTunes

Q: iPhone not recognized in iTunes 12.1.3.6

I have iTunes 12.1.3.6 installed on a laptop running Windows Vista and cannot get my iPhoneSE with ios 9.3.4 to be recognized to sync or backup. The troubleshooting indicated that i need a most recent version of itunes but when i go to get an update indicated that i have the last versiòn of the software. What can I do to resolve this issue? Thank you

iPhone SE, iOS 9.3.4, null

Posted on Aug 24, 2016 8:56 PM

I have this question too

Q: iPhone not recognized in iTunes 12.1.3.6

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by Ella Fitzgerald,

Ella Fitzgerald Aug 24, 2016 11:29 PM in response to vikutoru
Level 4 (1,578 points)

iPhone

Aug 24, 2016 11:29 PM in response to vikutoru

If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support take a look.
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by Marvin Martianul,Helpful

Marvin Martianul Aug 25, 2016 7:33 AM in response to vikutoru
Level 2 (385 points)

iTunes

Aug 25, 2016 7:33 AM in response to vikutoru

Hello vikutoru. I am very fond of Windows Vista, but I'm afraid that Apple is not, and I have some really bad news for you: iTunes 12.1.3.6 is not actually "the latest version of iTunes," but it was the last version to support Vista and XP, and it is now nearly a year old. If you visit Download iTunes 12.1.3 for Windows (32 bit), under What's new in iTunes it is noted that "iPhone SE and iPad Pro (9.7-inch) is not supported on Windows XP or Windows Vista." Exchanging the SE for an older iPhone model might not help you much either, because the iOS 10 upgrade coming next month will most likely render all Apple mobile devices incompatible with Vista. I'm afraid the only good solution is a newer version of Windows or a Macintosh.
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