IntelPotato

Level 1 (4 points)

iPhone

Q: iPhone keeps getting disconnected during backup

Tried restarting computer and unplugging USB.

Here is what the console log said:
"

8/24/16 4:07:09.885 PM	AppleMobileBackup[754]	WARNING: Backing up 148434153fcbfe5346a6a9be996d723b620aac06
8/24/16 4:14:18.921 PM	AppleMobileBackup[754]	754:2752512\|SocketStreamHandler.c:_SocketLogCallback\| ERROR: SocketSend (data): error 32: Broken pipe
8/24/16 4:14:18.921 PM	AppleMobileBackup[754]	754:2752512\|StreamHandler.c:_WriteFunc\| ERROR: Error sending data: Can't send data
8/24/16 4:14:18.921 PM	AppleMobileBackup[754]	754:2752512\|DeviceLinkConnection.c:_DLSendBytesAndDisconnectOnError\| ERROR: Could not send data: 'Error writing length of data'
8/24/16 4:14:19.110 PM	AppleMobileBackup[754]	ERROR: Connection to device lost (MBErrorDomain/200)
8/24/16 4:14:19.110 PM	AppleMobileBackup[754]	ERROR: Backup error: -10
8/24/16 4:14:19.111 PM	AppleMobileBackup[754]	754:2035253248\|DeviceLinkConnection.c:_DLMainThreadMessagePortCallback\| ERROR: Error creating components from read data: 'NULL data returned from read'
8/24/16 4:14:19.111 PM	AppleMobileBackup[754]	ERROR: Connection to device lost (MBErrorDomain/200)"

iPhone 6s Plus, iOS 9.3.4

Posted on Aug 24, 2016 6:08 PM

I have this question too

Q: iPhone keeps getting disconnected during backup

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Helpful answers

by Carolyn Samit,

Carolyn Samit Aug 24, 2016 6:17 PM in response to IntelPotato
Level 10 (120,618 points)

Apple Watch

Aug 24, 2016 6:17 PM in response to IntelPotato

Hi,

See if restarting the AMDS helps.

Instructions here > Restart the Apple Mobile Device Service (AMDS) on Windows - Apple Support
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by Jonathan UK,

Jonathan UK Aug 25, 2016 3:06 AM in response to IntelPotato
Level 7 (31,176 points)

Apple Watch

Aug 25, 2016 3:06 AM in response to IntelPotato
Hi

Follow the instructions here, including the steps for Error code 10 in the second article:

If your iTunes backup couldn't be completed or you can't restore from a backup - Apple Support
Get help with iOS update and restore errors - Apple Support
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by Jonathan UK,

Jonathan UK Aug 25, 2016 3:36 AM in response to IntelPotato
Level 7 (31,176 points)

Apple Watch

Aug 25, 2016 3:36 AM in response to IntelPotato
When connecting your iPhone to your computer, check that you are using either a genuine Apple cable or an Apple-certified / MFi cable. If you are already doing so, try instead using another cable of the same type (ie only genuine or certified).

Identify counterfeit or uncertified Lightning connector accessories - Apple Support

Also check the charging port on your iPhone and the USB port on your computer for any debris.
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