HT204306: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

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gtpooleltc

Q: Cannot sign in to iTunes Store with my Apple ID password

Cannot sign in to iTunes Store with my Apple ID password

iPad Pro, iOS 9.3.4

Posted on Aug 25, 2016 5:44 AM

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Q: Cannot sign in to iTunes Store with my Apple ID password

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  • by King_Penguin,

    King_Penguin King_Penguin Aug 25, 2016 5:47 AM in response to gtpooleltc
    Level 10 (132,680 points)
    iTunes
    Aug 25, 2016 5:47 AM in response to gtpooleltc

    What happens, if you are getting an error message what does it say ? And this is signing in from scratch, you aren't still signed into the account and are just being prompted to enter the account's password ?

  • by gtpooleltc,

    gtpooleltc gtpooleltc Aug 25, 2016 6:19 AM in response to King_Penguin
    Level 1 (8 points)
    iPad
    Aug 25, 2016 6:19 AM in response to King_Penguin

    I Have a new iPad Pro.  My Apple ID and password work fine except when I try to download an app.  WiFi works fine, date and time are correct.  When I enter my Apple ID and password to enter the iTunes Store I get the following:  "Cannot connect to iTunes Store "

  • by King_Penguin,

    King_Penguin King_Penguin Aug 25, 2016 7:59 AM in response to gtpooleltc
    Level 10 (132,680 points)
    iTunes
    Aug 25, 2016 7:59 AM in response to gtpooleltc

    What have you tried so far to see if it gets it to work e.g.

    - disconnected and reconnected to your network

    - closed the iTunes Store app (if that is where you are trying to log in, otherwise Settings / App Store app) via the iPad's taskbar

    - done a soft-reset/reboot of the iPad