mrmiss

Q: Downloaded an update to Olympus Viewer on my Mac Mini (2016).  Computer will now not reboot.

Computer: Mac Mini (2016); OS 10.11.3

 

I have a problem restarting the computer after updating Olympus Viewer.

 

After I clicked on Restart, the Mac went through the usual screens, and I was able to enter my password.  After that, it carried on to the next screen, but with the addition of the dread "beachball", and will not go past that screen.

 

Any ideas on what to do about this will be very gratefully received.

 

Many thanks.

Mac mini, OS X El Capitan (10.11.2), A1016 keyboard

Posted on Aug 24, 2016 9:41 AM

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Q: Downloaded an update to Olympus Viewer on my Mac Mini (2016).  Computer will now not reboot.

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  • by JimmyCMPIT,Helpful

    JimmyCMPIT JimmyCMPIT Aug 25, 2016 3:56 AM in response to mrmiss
    Level 5 (6,973 points)
    Mac OS X
    Aug 25, 2016 3:56 AM in response to mrmiss

    boot into safe mode

    Try safe mode if your Mac doesn't finish starting up - Apple Support

    then remove the software as the developer shows on their webpage for your product

    then reboot normally.

  • by lllaass,Helpful

    lllaass lllaass Aug 25, 2016 3:56 AM in response to mrmiss
    Level 10 (187,938 points)
    Desktops
    Aug 25, 2016 3:56 AM in response to mrmiss

    Also for the future, there is no 2016 Mac Mini. The latest model Mini is still the late 2014 Mac Mini. Mac computers are identified by the date the Mac was introduced, not when it was sold

  • by mrmiss,

    mrmiss mrmiss Aug 25, 2016 4:07 AM in response to lllaass
    Level 1 (4 points)
    Desktops
    Aug 25, 2016 4:07 AM in response to lllaass

    Hi.

     

    Thank you both for your replies.

     

    With regard to booting in safe mode, how long is "longer than usual" for the boot up time?

     

    I realise that this is probably an unaswerable question but, given that this computer has 16GB RAM and a 1TB fusion drive, but also has many programs together with a lot of large files and folders, is more than 30 minutes too long?

     

    BTW, I still have the spinning beach ball, but did notice on the sign-in page that the words "Safe Mode" were displayed in red in the top right of the screen.

  • by mrmiss,

    mrmiss mrmiss Aug 25, 2016 5:59 AM in response to mrmiss
    Level 1 (4 points)
    Desktops
    Aug 25, 2016 5:59 AM in response to mrmiss

    Hi, again.

     

    I've waited some time now to allow the computer to boot.  No sign of that yet, but I still have the beach ball.  Any more ideas out there?

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Aug 25, 2016 6:16 AM in response to mrmiss
    Level 5 (6,973 points)
    Mac OS X
    Aug 25, 2016 6:16 AM in response to mrmiss

    you may post an eterecheck report for further analysis.

    www.eterecheck.com

     

    Any mac 3rd party utility that claims to "Keep", "Clean", "Doctor", "Paw", "Safe", "Shark", "Sniff", etc. should be removed from your system by using the developers directions on their website. Simply dragging to trash does not remove these applications. In addition any and all mac Anti-Virus product should be removed using the developers method.

     

    While these programs claim to be necessity they often cause issues with stability in the OS ranging from general incompatibility with the system to "crash to desktop", to Kernel Panics.

  • by lllaass,

    lllaass lllaass Aug 25, 2016 6:39 AM in response to mrmiss
    Level 10 (187,938 points)
    Desktops
    Aug 25, 2016 6:39 AM in response to mrmiss

    - Try resetting the SMC and NVRAM/PRAM

    Intel-based Macs: Resetting the System Management Controller (SMC)

    https://support.apple.com/en-us/HT201295

    About NVRAM and PRAM

    https://support.apple.com/en-us/HT204063

    - Try starting in Safe Mode

    OS X: What is Safe Boot, Safe Mode?

    https://support.apple.com/en-us/HT201262

    - Boot to Recovery and repair the startup disk

    OS X: About OS X Recovery - Apple Support

    https://support.apple.com/en-us/HT201314

    - If it is repairable reinstall the OSX

    How to reinstall OS X on your Mac - Apple Support

    https://support.apple.com/en-us/HT204904

    Reinstalling OSX using that method should not results in lost data

    - If you do not have a backup use disk utility to restore the internal disk to an external disk so you can try to recover data.

    Then format the startup disk and do a fresh install of OSX

  • by mrmiss,

    mrmiss mrmiss Aug 25, 2016 9:19 AM in response to lllaass
    Level 1 (4 points)
    Desktops
    Aug 25, 2016 9:19 AM in response to lllaass

    Hi, all.  Here we go again!

     

    I've now tried:

    1.  safe mode - still no success there;

    2.  recovery mode, followed by disk repair;   

    3.  recovery mode, followed by re-installation - restart still doing the same;

    4.  after re-installation: recovery mode, followed by disk repair.

     

    After all this, the computer is still in the same state (and I now don't know if my files and third-party software are still on the machine!)

     

    Is there anything else that I have missed out, or which any of you know about?

     

    Thanks for all your help so far.

  • by lllaass,

    lllaass lllaass Aug 25, 2016 9:24 AM in response to mrmiss
    Level 10 (187,938 points)
    Desktops
    Aug 25, 2016 9:24 AM in response to mrmiss

    WHen yo repaired the internal drive were any errors repaired?

    I would install via Recovery on a blank external disk and boot from that and see if OSX works.

    Then try to copy data from your internal drive to the external drive.

    Then format the internal drive and install OSX, migrate data from the external drive.

  • by mrmiss,

    mrmiss mrmiss Aug 27, 2016 4:28 AM in response to lllaass
    Level 1 (4 points)
    Desktops
    Aug 27, 2016 4:28 AM in response to lllaass

    Hi, Illaass.

    Sorry for the delay in replying.

     

    No errors were reported when I repaired the disk.

    I am happy to re-install the system, but I would really like to recover my files first, preferably to an external hard drive or to another Mac.  Is it possible to do that from recovery mode?

     

    Regarding your suggestion above, how do I install via recovery onto an external drive?

  • by lllaass,

    lllaass lllaass Aug 27, 2016 7:26 AM in response to mrmiss
    Level 10 (187,938 points)
    Desktops
    Aug 27, 2016 7:26 AM in response to mrmiss

    See:

    Copying Files to External Hard Drive via Terminal When booted to Recovery?

     

    You can also, from Recovery, install OSX on an external drive and then boot from that drive and see if you can recover data from the problem drive

  • by mrmiss,

    mrmiss mrmiss Aug 28, 2016 8:46 AM in response to lllaass
    Level 1 (4 points)
    Desktops
    Aug 28, 2016 8:46 AM in response to lllaass

    Hi, lllaass.

     

    I have to admit defeat.

    I thank everyone for their help, but this is now getting way above my head - I must admit that I am more used to dealing, in a minor way, with Linux problems than with BSD-type OS's such as MacOS, but the skills don't seem to be transferable - at least not to me.

     

    I have therefore booked an appointment at an Apple store - I just hope that it gets me somewhere, preferably where I want to be!

     

    Thanks once again.

  • by mrmiss,

    mrmiss mrmiss Sep 11, 2016 7:27 AM in response to mrmiss
    Level 1 (4 points)
    Desktops
    Sep 11, 2016 7:27 AM in response to mrmiss

    Hi, again.  This is a continuation of the saga!

     

    My appointment at the Genius Bar went well, and the suggestions were good.  The main one was to move all the stuff off the desktop, then reinstall.

     

    I've done that, but I could still only boot up in recovery mode.

     

    I therefore decide to erase then reinstall.  However the erase process failed.  The details are: Removing Logical Volume form Logical Volume Group.  Unable to delete the Core Storage Logical Volume.  Operation failed.

     

    I then went on to Disk Repair.  However, Macintosh HD was now greyed out, causing Disk Repair to fail.  The details are: Operation could't be completed (Cocoa Error -1).  Operation failed.

     

    When I open Reinstall, Macintosh HD does not show up.

     

    It sounds to me as though the disk has failed.  Is that the consensus out there, or have I missed something?  I hope so!

  • by lllaass,

    lllaass lllaass Sep 11, 2016 7:32 AM in response to mrmiss
    Level 10 (187,938 points)
    Desktops
    Sep 11, 2016 7:32 AM in response to mrmiss

    What disk is installed?

    SSD?

    Rotating HD?

  • by mrmiss,

    mrmiss mrmiss Sep 11, 2016 10:44 AM in response to lllaass
    Level 1 (4 points)
    Desktops
    Sep 11, 2016 10:44 AM in response to lllaass

    It's a Fusion drive, with the OS installed on the SD part of it.

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