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jgies

Q: I downloaded a movie and it asked for password confirmation and it is NOT found

I downloaded a movie and confirmed the purchase and it is not in my Itunes library

Posted on Aug 25, 2016 8:42 AM

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Q: I downloaded a movie and it asked for password confirmation and it is NOT found

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  • by King_Penguin,

    King_Penguin King_Penguin Aug 25, 2016 9:33 AM in response to jgies
    Level 10 (132,655 points)
    iTunes
    Aug 25, 2016 9:33 AM in response to jgies

    What exactly did you do, and what happened ? If you've downloaded it it should be in the My Movies section of your iTunes library if using a computer's iTunes, or Videos app if using an iOS device (unless you have a film age rating set on the computer/device that is hiding it). Or haven't you downloaded it, were you only trying to buy it - if that is the case did the purchase go through successfully, does it show on the account's purchase history ?