Q: IPhone 5S Touchscreen is unresponsive

On my IPhone 5S, the touchscreen stopped working this morning for the first time. I have the latest IOS 9 installed. I am unable to open my device using passcode since touchscreen not working. I have done both soft and hard resets to no avail. I connected to my PC with ITunes (v. 12.4.3.1 32 bit)

I was going to call Apple, but can't get into phone to even see my serial number.

Any assistance would be greatly appreciated.

Windows 7, Music not playing

Posted on Aug 25, 2016 2:06 PM

I have this question too

ChrisJ4203

Level 9 (57,350 points)

iPhone

Follow the troubleshooting in this support document. If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support

Posted on Aug 25, 2016 2:51 PM

Q: IPhone 5S Touchscreen is unresponsive

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by elcpu,

elcpu Aug 25, 2016 2:49 PM in response to RPh1986
Level 6 (16,007 points)

Photos for Mac

Aug 25, 2016 2:49 PM in response to RPh1986

Try Recovery Mode:
https://support.apple.com/en-us/HT201263

If the above steps do not help, you may have to take it to an Apple store for testing.
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by ChrisJ4203,Apple recommended

ChrisJ4203 Aug 25, 2016 2:51 PM in response to RPh1986
Level 9 (57,350 points)

iPhone

Aug 25, 2016 2:51 PM in response to RPh1986

Follow the troubleshooting in this support document. If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support
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Q: IPhone 5S Touchscreen is unresponsive

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by elcpu,

by ChrisJ4203,Apple recommended

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