iPhone
Q: Can't reactivate phone
My phone showed on it's screen that I needed to activate it with the apple id used to set it up but the id ive been using is apparently not correct. Help?
iPhone 5
Posted on Aug 25, 2016 3:49 PM
by sberman,Apple recommended
Did you get your iPhone second-hand? If so, you will need the original owner to release it from Find My iPhone.
Find My iPhone Activation Lock - Apple Support
If you owned the iPhone since it was brand new, see:
Posted on Aug 25, 2016 3:59 PM