HT204306: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

Learn about If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
ccbyrd

Q: the bottom of my iphone 5s screen will not work

helllppppp the bottom of my iphone 5s will not work

Posted on Aug 25, 2016 6:25 PM

Close

Q: the bottom of my iphone 5s screen will not work

  • All replies
  • Helpful answers

  • by Kappy,

    Kappy Kappy Aug 25, 2016 6:48 PM in response to ccbyrd
    Level 10 (270,229 points)
    Desktops
    Aug 25, 2016 6:48 PM in response to ccbyrd

    Have you tried any troubleshooting?

     

    1. Restart:  Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple  logo appears.
    2. Reset:  Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
    3. Restore:  Connect your iPhone to iTunes on your computer, backup, and then select Restore to Factory.

     

    Make an appointment at the Apple Genius Bar for service. If needed find an Apple Store - Find a Store - Apple.